Associate Production Support Engineer

About the role

The Associate Production Support Engineer is responsible for providing technical support to ensure smooth operations within the production environment. This includes troubleshooting issues, implementing solutions, and collaborating with cross-functional teams to maintain system reliability.

Responsibilities

• Diagnose and resolve complex software and hardware issues in production environments.
• Develop and maintain documentation related to production support processes.
• Collaborate with development teams to identify and implement improvements to production systems.
• Provide escalation points for more severe issues, ensuring timely resolution.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Minimum 2 years of experience in production support or a similar role.
• Experience with Linux operating systems and common Unix commands.
• Strong problem-solving skills and ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.

Qualifications

• Proficiency in scripting languages such as Python or Bash.
• Experience with monitoring tools like Nagios or Prometheus.
• Knowledge of cloud platforms such as AWS or Azure.

Skills

• Technical proficiency in software development and deployment processes.
• Ability to work under pressure and meet tight deadlines.
• Good understanding of ITIL service management principles.

Benefits

• Competitive salary package.
• Flexible working hours.
• Professional development opportunities.
• Health insurance coverage.
• Employee discounts on company products/services.

Pay

$80,000 - $90,000 annually.

Schedule

Full-time position with a standard 40-hour workweek.