Associate Product Owner

About the role

At HCA Healthcare, our Digital Transformation and Innovation (DT&I) team is redefining what's possible in patient care. By leveraging the power of artificial intelligence, automation, and digital technologies, DT&I is helping drive meaningful improvements in clinical outcomes, reduce manual workload, and expand the reach of our care teams.

As our Associate Product Owner – Timpani Enterprise Support & Maintenance, you'll be at the center of product operations, continuous improvement, and cross-functional collaboration. You'll take ownership of an enterprise support backlog, help prioritize enhancements, solve production challenges, and partner with talented teams to ensure our technology continues delivering value at scale. You'll work closely with nursing leaders, workforce management, IT, development teams, and product leadership to turn real-world challenges into actionable solutions. Your mission: keep essential technology running smoothly today while helping build a stronger, more sustainable product experience for tomorrow.

Responsibilities

• Own Product Health & Continuous Improvement: Help drive the reliability, stability, and performance of Timpani's enterprise capabilities. Identify recurring challenges, uncover improvement opportunities, and coordinate solutions that enhance the user experience. Support the transition of established product capabilities into a scalable, long-term support model. Partner with product leadership to monitor key performance indicators, identify trends, and continuously improve product health.
• Drive Priorities & Deliver Results: Own and manage the Enterprise Support backlog, balancing production issues, bug fixes, maintenance needs, and targeted enhancements. Translate business needs and user feedback into clear requirements, actionable user stories, and well-defined acceptance criteria. Collaborate with technical teams to evaluate solutions, prioritize work, and deliver improvements that create meaningful enterprise value. Make thoughtful prioritization recommendations based on business impact, urgency, risk, and available capacity.
• Be the Voice of the Customer: Build strong relationships with frontline clinicians, nursing leaders, workforce teams, and business stakeholders. Advocate for the people using our technology every day, ensuring their needs inform product decisions. Serve as a trusted point of contact for product support needs, issue resolution, and enhancement opportunities. Communicate priorities, progress, and resolutions clearly across technical and nontechnical audiences.
• Collaborate, Innovate & Execute: Partner with product owners, Scrum Masters, developers, and technical leads in an Agile environment. Participate in sprint planning, backlog refinement, demos, retrospectives, and support triage. Coordinate across teams to remove obstacles, resolve dependencies, and keep important work moving forward. Help deliver improvements across Timpani capabilities, including Staff App, Flex Path, Attendance, Manager Mobile, workforce integrations, reporting, and forecasting.

Requirements

• Bachelor's degree in Business Administration, Computer Science, or a related field, or an equivalent combination of education and experience.
• 3+ years of experience in Product Ownership, Product Management, or a related business role, including experience supporting product scale, maintenance, consistency, and performance monitoring.
• 5+ years of experience with workforce scheduling, Kronos, HR systems, productivity platforms, administrative systems, or electronic health records (EHR).
• Demonstrated ability to lead and coordinate cross-functional teams to achieve complex business objectives.
• Strong problem-solving, organizational, communication, and stakeholder management skills.
• Experience delivering and supporting digital products in complex enterprise environments.
• Familiarity with Agile methodologies, backlog management, sprint planning, and product lifecycle management.
• Experience collaborating with technical teams and translating operational challenges into product requirements.
• Certified Scrum Product Owner (CSPO) or a similar Agile certification (preferred).

Qualifications

• Think like a product owner: see beyond individual issues to understand the broader product experience and business impact.
• Love solving problems: energized by investigating challenges, connecting the dots, and finding practical solutions.
• Put users first: listen, ask thoughtful questions, and advocate for solutions that make people's work easier.
• Bring people together: build relationships, navigate competing priorities, and drive progress across teams.
• Balance strategy with execution: understand that maintaining reliable products is just as important as developing what's next.
• Embrace continuous improvement: always looking for ways to make products, processes, and experiences better.

Benefits

At HCA Healthcare, technology is more than a tool—it's an opportunity to transform how healthcare is delivered. Our Digital Transformation & Innovation team is dedicated to bringing innovative solutions to the clinical and administrative frontline, helping improve patient outcomes, empower clinicians, and create more efficient healthcare operations. In this role, you'll have the opportunity to work on enterprise-scale technology, collaborate with diverse teams, and see the real-world impact of your contributions. Your work will help healthcare professionals spend less time navigating technology and more time focused on delivering exceptional care. This position is incentive eligible.

Schedule

• Work Location: Nashville, TN area (near Centennial Park)
• Onsite: Monday–Friday, 8:00 am – 5:00 pm
• Travel Required: Up to 25%
• Visa Sponsorship: Not offered, now or in the future