Associate - Product Operations, Flights Fulfillment

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include Job ID etc. Must preserve all substantive info, no invention, no summarizing away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. We need to parse the posting. First paragraph: "As a Product Operations Associate supporting Flights Fulfillment, you’ll help support the operational health, servicing quality, and post-booking performance of Capital One’s Flights platform across the post-booking customer journey. You’ll work closely with Senior Associates within Product Operations, Customer Service, Product, Engineering, Commercial teams, booking providers, and internal stakeholders to help ensure reliable servicing workflows, scalable automation performance, and seamless customer experiences across Capital One Travel products. In this role, you’ll assist with day-to-day operational processes across the post-booking lifecycle, including schedule changes, cancellations, exchanges, refunds, seats, ticketing support, servicing escalations, and operational investigations. You’ll also contribute to initiatives focused on operational quality, automation improvements, servicing efficiency, and customer experience enhancements. You’ll contribute to bug investigations, operational escalations, and servicing-related issues across booking environments while partnering with cross-functional teams to support issue resolution and continuous improvement efforts. This role is ideal for someone who is analytical, detail-oriented, technically curious, customer-focused, data-driven, has a strong bias for action, and excited to grow within a fast-paced travel technology environment. As part of the team’s continued evolution, you’ll also gain exposure to modern automation and AI-powered operational tools used to improve monitoring, workflow efficiency, operational reporting, and issue investigation across the Flights platform." That's description; could be About the role. Then "What You’ll Do:" list bullet points. Then "What We’re Looking For:" list bullet points (these are requirements/qualifications/skills). Then "Why Capital One Travel:" description about company, maybe Benefits? Actually benefits later: "Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being." That's benefits. Pay: salary ranges listed per location. So we need Pay section with those specifics. Schedule: Not mentioned. So we should not include Schedule section. Benefits: we have a sentence about benefits; we can include Benefits section. Qualifications: Basic Qualifications and Preferred Qualifications. Skills: maybe we can extract from "What We’re Looking For" bullet points: Operational Excellence, Problem Solving, Technical Curiosity, AI Fluency & Operational Innovation, Analytical Mindset, Customer Focus, Teamwork & Collaboration, Ownership Mentality, Communication, Continuous Learning. Those are skills/competencies. Requirements: maybe Basic Qualifications? Or we could treat Basic Qualifications as Requirements, Preferred Qualifications as Qualifications. But we need to follow instruction: Use headings for section headings (About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to decide what goes where. We have: - About the role: initial paragraph(s) describing role. - Responsibilities: "What You’ll Do:" bullet list. - Requirements: Basic Qualifications (High School Diploma, 1 year product ops, 5 years air travel experience with Sabre etc). Also maybe "At this time, Capital One will not sponsor a new applicant for employment authorization for this position." That's a requirement but maybe not needed; but it's substantive. Could include. - Qualifications: Preferred Qualifications (1+ years experience with air travel, booking, ticketing, servicing, exchanges, refunds, schedule changes, post-booking support; experience with tools like Jira, Confluence, Amplitude, Datadog, AI technology, AWS, XML/JSON; SQL; Google Suite; curiosity around automation/AI; strong verbal/written communication; cross-functional collaboration; strong judgement, organizational skills, ability to prioritize). - Skills: the bullet list under "What We’re Looking For" (Operational Excellence, Problem Solving, Technical Curiosity, AI Fluency & Operational Innovation, Analytical Mindset, Customer Focus, Teamwork & Collaboration, Ownership Mentality, Communication, Continuous Learning). Could also include technical curiosity etc but those overlap with Preferred Qualifications. However we need to avoid duplication? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. So we need to keep all info, but we can organize into sections; duplication may be okay if it's present in source. But we should try not to repeat same content verbatim in multiple sections unless it's in source multiple times. The "What We’re Looking For" list is separate from Preferred Qualifications; they are different bullet sets. So we can keep both. - Benefits: sentence about benefits. - Pay: salary ranges per location. - Schedule: not present, so omit. We also need to remove boilerplate: EEO, equal opportunity, scam warning, etc. Also remove "No agencies please." etc. Also remove "Capital One is an equal opportunity employer..." etc. Also remove "Capital One promotes a drug-free workplace." etc. Also remove "Capital One will consider for employment qualified applicants with a criminal history..." etc. Also remove accommodation contact lines. Also remove "For technical support or questions about Capital One's recruiting process..." etc. Also remove "Capital One does not provide, endorse nor guarantee..." etc. Also remove the paragraph about Capital One Financial entities. Also remove "This role is expected to accept applications for a minimum of 5 business days." That's application instruction; remove. Also remove "Learn more at the Capital One Careers website." maybe part of benefits? It's a link; but it's boilerplate; we can remove. We need to keep substantive info: The benefits sentence: "Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being." Keep that. Also maybe mention "This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan." That's substantive about compensation; could be part of Pay or Benefits. Since it's about incentive compensation, we could include in Pay section. Thus Pay section: include base salary ranges per location and mention performance based incentive compensation. Now we need to output HTML fragment only, no markdown fences. We'll produce:

About the role

... paragraph(s) ...

Responsibilities

• ... each bullet from What You’ll Do ...

Requirements

• High School Diploma, GED or equivalent certification
• At least 1 year in product operations, travel operations, customer operations, or technical support
• At least 5 years experience in air travel and with air travel providers Sabre, Amadeus, Travelport, Aggregators, New Distribution Capabilities (NDC), or Airline Reporting Corporation (ARC)
• At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Qualifications

• 1+ years of experience with air travel, booking, ticketing, servicing, exchanges, refunds, schedule changes, and post-booking support
• 1+ years of experience with tools like Jira, Confluence, Amplitude, Datadog, AI technology, AWS, and XML or JSON protocols
• 1+ years of experience with SQL and experience analyzing data to inform decisions
• 1+ years of experience with Google Suite
• Curiosity around automation, AI-assisted operational tooling, and operational process improvement
• Strong verbal and written communication skills and cross-functional collaboration experience
• Strong judgement, organizational skills, and ability to prioritize in an ambiguous and autonomous environment

Skills

• Operational Excellence: Able to manage and prioritize multiple operational workflows while maintaining strong attention to detail and delivering high-quality work in a fast-paced environment.
• Problem Solving: Approaches operational issues thoughtfully and works collaboratively to identify solutions, escalate risks, and improve processes.
• Technical Curiosity: Interested in learning modern travel technology platforms and operational systems. Comfortable working with technical teams and eager to build familiarity with APIs, servicing environments, monitoring tools, and booking systems.
• AI Fluency & Operational Innovation: Comfortable leveraging AI-powered tools and automation technologies to improve operational efficiency, support investigations, streamline workflows, and surface actionable insights. Curious about how emerging AI technologies can enhance product operations and customer experience.
• Analytical Mindset: Use data, dashboards, and operational metrics to identify trends, monitor performance, and support informed decision-making. Demonstrates curiosity around operational health, customer impact, and continuous improvement opportunities.
• Customer Focus: Understands the importance of reliable booking experiences and operational quality. Advocates for the customer experience by identifying gaps, escalating issues, and supporting resolution efforts.
• Teamwork & Collaboration: Works effectively across Customer Service, Product, Engineering, Commercial and Operations teams. Builds strong working relationships and contributes positively to team goals and cross-functional initiatives.
• Ownership Mentality: Takes initiative, follows through on commitments, and proactively supports operations improvements. Demonstrates accountability and a willingness to learn new systems and processes.
• Communication: Communicates clearly and professionally with both technical and non-technical stakeholders. Able to document findings, share updates, and support operational coordination across teams.
• Continuous Learning: Motivated to grow within product and travel operations. Open to feedback, eager to develop technical and operational expertise, and interested in learning emerging technologies and industry trends.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Pay

The minimum and maximum full-time annual salaries for this role are listed below, by location:

• Chicago, IL: $66,700 - $76,100 for Extended Op Associate
• McLean, VA: $73,300 - $83,700 for Extended Op Associate
• New York, NY: $80,000 - $91,200 for Extended Op Associate
• Richmond, VA: $66,700 - $76,100 for Extended Op Associate

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

We must ensure we didn't include Schedule section. Check for any leftover boilerplate: We removed EEO etc. Also removed "No agencies please." etc. Also removed "Capital One is an equal opportunity employer..." etc. Also removed "Capital One promotes a drug-free workplace." etc. Also removed "Capital One will consider for employment qualified applicants with a criminal history..." etc. Also removed accommodation contact lines. Also removed "For technical support or questions about Capital One's recruiting process..." etc. Also removed "Capital One does not provide, endorse nor guarantee..." etc. Also removed the paragraph about Capital One Financial entities. Also removed "This role is expected to accept applications for a minimum of 5 business days." Also removed "Learn more at