Associate, Product Assessment

About the role

CHANEL is looking for an Associate Product Assessment to join our Fashion After-Sales Team in Piscataway, NJ.

Responsibilities

• Assist with the day-to-day After-Sales operations, handling all incoming stock and client repairs.
• Work directly with our Client Relations, Quality Operations, and Workshop Atelier on all functions related to product assessment and repairs.
• Prioritize repairs that could be highly sensitive – including newly purchased items and client escalations.
• Occasionally partner with client relations team on repair inquiries.
• Occasionally ship repairs to external vendors, when required.
• Partner daily with local and global workshops on repair feasibility.
• Identify quality issues and communicate emerging quality issues to managers, to ensure proper handling of repairs.
• Support manager on any emerging assessment activity.
• Perform spare part processes & global repairs, pick and order spare parts for incoming repairs, and communicate with our Global teams on orders, deliveries, mis-deliveries, etc.
• Organize and upload stock replenishment of spare parts in necessary systems.
• Communicate extended lead times to retail teams on repair delays.
• Perform physical audits of repairs with extended lead times.
• Perform spare parts receiving process, matching spare parts with repairs and prioritizing repairs in local workshop.
• Aid with occasional cycle counts related to spare parts inventory, repairs requiring spare parts, and global repair locations.
• Partner with Global repair teams on repair feasibility, ensuring timely responses and handling of claims.
• Communicate with global through GRACE system / emails on issues with repairs or extended lead times.
• Organize shipment of repairs to global once per week, partner with internal and global customs teams on clearance delays.
• Receive global repairs within one-week delivery lead time, communicating repair issues to managers, if necessary, process these repairs back to stores.
• Aid manager with spare parts replenishment, and identifying needs (model stock).

Requirements

• Minimum 1-2 years of related experience (operations, retail, client experience role).
• Excellent verbal and written communication skills.
• Comfortable working in systems.
• Proficiency in MS Office.
• Bachelor's degree (preferred).

Position Logistics

This role requires 5 days in person office at the Piscataway, New Jersey office.

Compensation

The anticipated base salary range for this position is $26-$33. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

Benefits and Perks

• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund.
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership).
• Generous paid time off policies to include vacation, holiday, sick and volunteer days.
• 401K and other incentives.
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program.
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking.

Additional Information

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth.