Associate Producer

About the role

We’re looking for an Associate Producer to join our Digital Marketing team and help execute customer-facing messaging campaigns across SMS, Push Notifications, and In-App messaging channels. In this role, you’ll coordinate campaign launches for the U.S. and Canada, manage timelines and approvals, perform quality assurance, and partner with cross-functional teams to ensure every campaign is delivered accurately, on time, and aligned with business objectives.

Responsibilities

• Cook up with brand, creative, merchandising, legal, and vendor teams to set up, schedule, deploy, and maintain approval workflows for SMS, Push, and In-App campaigns using third-party marketing platforms.
• Manage campaign workflows from intake through launch, ensuring deliverables meet timing, quality, and business requirements.
• Ensure graphic assets are delivered accurately and according to technical specifications for content development.
• Set up and validate links, promotional offers, exclusions, and legal disclosures before launch.
• Perform QA testing for messaging content, links, promo codes, translations, and overall customer experience across devices and markets.
• Track projects, communicate status updates, and proactively identify risks or blockers across multiple concurrent campaigns.
• Support campaign execution for both U.S. and Canada markets, including coordination of translations and market-specific requirements.
• Troubleshoot campaign or promotional issues and partner with stakeholders to resolve them quickly.
• Identify opportunities to improve workflows, operational processes, documentation, and QA best practices.

Requirements

• 1–3 years of experience in ecommerce, digital marketing, interactive production, traffic coordination, project management, or a related field.
• Strong communication, organizational, and prioritization skills with experience managing multiple projects simultaneously.
• Exceptional attention to detail and a proven ability to identify issues before launch.
• A high degree of initiative, resourcefulness, and accountability in a deadline-driven environment.
• Ability to collaborate effectively across cross-functional teams and balance competing priorities.
• Experience supporting SMS, Push Notification, and/or In-App messaging campaigns, with a working knowledge of how digital marketing content is created, reviewed, and deployed.
• Bachelor’s degree or equivalent combination of education and relevant work experience.

Qualifications

• Nice to have experience with mobile marketing, CRM, lifecycle marketing, or marketing automation platforms.
• Familiarity with ecommerce promotional calendars, offer setup, and campaign QA processes.
• Exposure to bilingual/translated campaign coordination for Canadian markets.