Associate Payroll Specialist I

About the Company

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide. The company values diversity, inclusivity, and a sense of belonging, celebrating both work and life events. Insperity has earned recognition as a top place to work by organizations like Glassdoor and U.S. News & World Report, and is proud to be recognized for one of the country’s Top 50 Midsize Early Talent Programs.

Why Insperity?

• Flexibility: Over 80% of Insperity’s jobs offer flexibility to balance time with coworkers, clients, family, or community.
• Career Growth: Continuous learning programs, mentorship opportunities, and ongoing training are provided.
• Well-Being: The total rewards package includes generous paid time off, top-tier medical, dental, and vision benefits, health & wellness support, paid volunteer hours, and more.

Responsibilities

• Maintains excellent customer service standards to ensure customer satisfaction.
• Works as a team member to uphold the highest level of customer service quality and productivity.
• Services clients and internal partners by receiving employee paperwork, including new hires, employee changes, and terminations.
• Upholds the integrity of the client and employee database, ensuring all compliance requirements are met.
• Receives payroll information from clients or Payroll Specialists, processes payroll, and produces client-specific payroll checks, invoices, and standard payroll reports.
• Ensures accuracy of payroll input, balancing input to payroll worksheets and payroll reports for clients.
• Provides backup documentation to the Finance department, if needed, for wires.
• Maintains accurate delivery instructions for each payroll in the system.
• Attends weekly department training meetings and reviews procedure manuals on an ongoing basis.
• Establishes clear communication with clients, employees, and team members to better serve the client.
• Consults with Supervisor and Payroll Trainer when responding to new or different questions from clients and employees.

Shared Services Responsibilities

• Trains with the Shared Services team, Supervisor, and Payroll Trainers to develop skill levels.
• Assists with data analytics, trends, and load balancing by maintaining a daily report of completed tasks.
• Supports payroll-related tasks by completing research and resolving issues.
• Builds payroll experience by incorporating increased complexity of payroll tasks and projects over the course of a year to gain knowledge of accepted payroll practices.
• Documents, forwards as needed, and follows up on issues requiring supplemental support for resolution.

Payroll Responsibilities

• Trains with the Payroll team, Supervisor, and Payroll Trainers to develop skill levels.
• Coordinates with the Finance department, when necessary, and follows through with the client to ensure funds are received.
• Builds and maintains a client load to a specific number of clients over the course of a year to gain payroll experience and knowledge of accepted payroll practices.
• Processes payroll information and produces client-specific payroll checks, invoices, and standard payroll reports.

Client Implementation Responsibilities

• Trains with the Client Implementation team, Supervisor, and Payroll Trainers to develop skill levels.
• Coordinates with the Finance department, when necessary, and follows through with the client to ensure funds are received.
• Develops and maintains extensive knowledge of complex processes.
• Processes payroll information and produces client-specific payroll checks, invoices, and standard payroll reports.

Requirements

• High school diploma or equivalent required; bachelor’s degree preferred.
• 1+ years of payroll or relevant experience.