Associate, Payroll

Qualifications

• Adhere to all state, federal, and local laws, policies, and procedures
• Support payroll tax withholding activities including data entry and reporting and payment processing
• Process payroll tax withholding forms, including W-4, NC-4 and IRS Form 8233
• Process and analyze time records, garnishments, and payroll corrections for omissions, completeness, and accuracy; research or follow up on any missing/incomplete/inaccurate submissions
• Submit timely entry of miscellaneous payments utilizing standard form (e.g. extended employment, community use of schools, school to pay, etc.)
• Run a variety of reports to confirm data accuracy
• Complete assigned tasks to support quarterly tax returns and salary audits
• Provide quality customer service in customer interactions including thorough research, responsiveness, timeliness, and accuracy
• Collaborate with Planning and Workforce Management (PWM) to ensure payroll corrections are processed with accurate budget codes
• Avoid payroll related concerns and issues
• Prepare written responses to resolve issues and questions
• Work proactively with staff from other departments to resolve customer service challenges and issues as they arise
• Answer questions or escalate complex questions to management or appropriate personnel
• Complete government inquiry forms
• Manage month-end close reporting
• Handle employee information requests
• Handle cash receipts and returned items

Essential Functions

• Coordinate governance meetings and document key outcomes and actions
• Schedule command center meetings to triage issues and ensure readiness for upcoming events
• Manage disbursement of garnishments and other deductions to ensure timely and accurate receipt by governmental agencies and other vendors
• Communicate technical pay details to employees by utilizing payroll knowledge
• Manage employee information requests
• Handle cash receipts and returned items