Associate Payments Adoption Manager

About the role

Associate Payments Adoption Managers are part of a purpose-driven team that provides an extraordinary product and has an extraordinary impact in customers' lives. Based in or near Morgan Hill, California, this role will be responsible for identifying and collaborating with new or existing customers that are underutilizing the power of Shopmonkey payments for their business. A successful candidate will be well versed in embedded payments processing, and find creative solutions based on each shop's needs and workflow. Please note this is a hybrid role, with in-office expectations 2 days/week in our Morgan Hill, California office.

Responsibilities

• Prospect into our customer base proactively through outbound/inbound efforts (focus will depend on experience and company needs) to ensure they are maximizing the benefit of Shopmonkey Payments
• Work closely and collaboratively with Leadership to develop and implement appropriate plans for your shops to help them grow their volume and impact of Shopmonkey Payments for their business
• Conduct in-depth rate analysis on both internal and competitor rates
• Become an expert in our credit card processing for both online and in person transactions, sell our available card reader terminals, and surrounding fintech solutions that can benefit our shops
• Ensure all customers are followed up with, assisted and successful with their use of Shopmonkey Payments
• Generate and maintain expert knowledge of the Shopmonkey core and Payments product offerings, the automotive services industry, competition, market happenings and trends
• Oversee that our CRM is being utilized and managed effectively
• Meet and exceed monthly quota and daily KPI's

Requirements

• Experience in a B2B SaaS and Embedded Payments environment
• Ability and willingness to be a team player by collaborating and leading by example
• Highly intelligent, passionate, with tenacious work ethic and desire to be a top performer
• An honest and genuine approach to helping customers
• Resourceful and adaptable to change grow from feedback that is received
• Ability to handle objections and proactively address potential roadblocks and/or issues
• Strong interpersonal skills and friendly professional demeanor on the phone
• Ability to articulate product value proposition with any level of detail or brevity
• Desire to grow within our organization

Qualifications

• Bachelor's degree preferred
• Experience and interest in the Automotive industry
• Fluent in Spanish!

Pay

This full-time position is compensated at an expected OTE of $80,000. This position is also eligible for equity and standard company benefits.

Benefits

• Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
• Short term and long term disability
• Employee assistance program
• Reimbursement for a personal health and wellness membership
• Generous parental leave
• 401(k) available upon hire
• 11 paid holidays
• Flexible time off - take the time off you need!
• Matching donations for approved charitable organizations
• Group volunteer efforts

About Shopmonkey

Shopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy-to-use platform. Headquartered in Silicon Valley and trusted by more than 3,500+ auto shops across the U.S. and Canada, Shopmonkey aims to change the status quo of the car repair market, estimated to be worth more than $500B. In 2021 Shopmonkey raised a $75 million Series C, supported by top-tier Silicon Valley venture capital firms Bessemer Venture Partners, Index Ventures, Headline, I2BF, and ICONIQ Growth. In 2022, Shopmonkey was named #4 on Forbes' annual ranking of America's Best Startup Employers list (and #1 in Business Products & Software Services). Shopmonkey was once again named as one of America's Best Startup Employers by Forbes in 2023, 2024, and 2026!