Associate, Payment Applications & AR -Chain Accounts

Job Responsibilities

• Process daily electronic and check payments, ensuring accurate and timely posting based on remittance or customer credit terms.
• Resolve payment discrepancies, reconcile accounts receivable (AR), and address short-paid invoices promptly.
• Review and correct incomplete transactions, manage NSF emails, and handle RMA credits and chargeback invoices.
• Aprove new account setups, request removal of closed accounts, and reconcile AR for assigned accounts.
• Monitor overdue accounts, develop collection strategies, and contact customers to resolve billing issues and secure payments.
• Maintain current and collectible AR items while fostering positive customer relationships and adhering to ethical and legal standards.
• Collections: Collaborate with collections and accounting teams to address bad debt, unclaimed credits, and overpayments.
• Document collection activities, track account statuses, and prepare reports for management review.
• Fintech Support: Review daily Fintech transactions, ensure incomplete transactions are processed, and confirm 820 files are transmitted to SAP and payments are deposited into the bank.
• Chain and Military Support: Process ACH, EFT, IDoc, and wire payments for chain and military accounts, utilizing emailed remittance advice for accurate same-day posting in SAP.
• Independent Accounts: Resolve short-paid invoices, provide advice in SAP FBL5N for the collection team, and reconcile AR for accounts with COD terms, addressing all discrepancies.

Job Qualifications And Skills

• High school diploma or equivalent
• Minimum 1 year of experience in collections, accounts receivable, or a related financial role
• Ability to persuasively communicate; includes strong oral and written communication
• Knowledge of collection laws and regulations
• Proficiency in Microsoft Office and accounting/ERP systems
• Experience in the beverage alcohol industry
• SAP or similar ERP software experience
• Experience with collections
• Familiarity with credit and risk assessment
• Strong analytical and problem-solving abilities
• Attention to detail and strong organizational skills
• Ability to work independently and as part of a team

Physical Requirements

• While performing the duties of this job, the employee is required to remain in a stationary position at times;
• Communicate, and operate a computer and telephone

Competencies

• Selects best option from a set of defined procedures/ solutions using common sense and experience of similar situations.

Job Description

This position plays a vital role in managing business-to-business relationships with assigned accounts' back-office accounting teams to ensure accurate payment processing, timely discrepancy resolution, and effective collections. Key responsibilities include processing incoming payments, leveraging remittance advice for precise posting, and ensuring payments are processed on the same day. Additionally, the position manages AR reconciliations for assigned accounts, resolves payment discrepancies within a week, and ensures AR items remain current and collectible. This role is responsible for collecting overdue accounts by contacting debtors, resolving invoice disputes, securing payments, and fostering positive customer relationships while upholding ethical and legal standards.