Associate Patient Service Specialist PRN - Melrose Walk-In Clinic

Responsibilities

• Congratulations! You'll be providing service to patients either pre-appointment, during or post-appointment with regular guidance.
• May include inbound/outbound telephone calls, cash management, appointment scheduling, processing of insurance updates, and patient check-in/check-out.
• Position hours are PRN (as needed), weekdays: 7:30am - 7:30pm, weekends: 8:00am - 5:00pm.

Requirements

• Customer Service (Novice): Focus on customer needs, anticipate their needs, remain sensitive to customers, respond to customer needs.
• Patient Scheduling (Fundamental Awareness): Coordinate and schedule patient appointments, surgeries, and other office visits using various computer systems.
• Patient Documentation (Fundamental Awareness): Receive and record patient information.
• Medical Terminology & Documentation (Fundamental Awareness): Comprehend medical terminology and documentation in an office or surgical setting.

Qualifications

• High School Diploma or GED.

Skills

• Excellent customer service skills.
• Positive first impressions.
• Effective communication and problem-solving abilities.
• Ability to manage a reception area and maintain its orderliness.
• Proactive communication with patients regarding appointment updates.

Benefits

Comprehensive benefits package may include health, disability, retirement, and wellness offerings.

Pay

Details not specified.

Schedule

PRN (as needed), weekdays: 7:30am - 7:30pm, weekends: 8:00am - 5:00pm.

Organizational Impact

Performs clearly defined tasks and methods to achieve standardized solutions that impact own performance with regular guidance.

Core Capabilities

• Delivering Excellent Services: Serves others with compassion, solves complex problems, offers meaningful advice and support, performs excellent work, ensures continuous improvement, fulfills safety and regulatory requirements, manages resources effectively, makes data-driven decisions, fosters innovation.
• Problem Solving/Complexity of Work: Follows a well-established process to solve routine problems where solutions are clearly prescribed.
• Breadth of Knowledge: Has basic job knowledge of systems and procedures common to own job.
• Team Interaction: Individually contributes to the team.