Associate Patient Access Rep- Community Hospital Anderson

About the role

The Associate Patient Access Representative (APAR) is the first point of contact for visitors, handling customer service, patient registration, and financial clearance. This role involves check-ins, scheduling, payment collection, insurance verification, and compliance management. The APAR ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits.

Responsibilities

• Handle customer service inquiries and requests
• Register patients for inpatient, outpatient, and emergency admissions
• Complete Admissions, Discharges, and Transfers in a timely manner
• Maintain accurate and up-to-date patient information in the EHR system
• Verify medical necessity and communicate relevant coverage and eligibility information to patients
• Accurately enter patient demographics, insurance, and financial information
• Gather and verify all appropriate, confidential health and financial information from patients
• Ensure the completeness of the electronic health record (EHR) and make necessary changes

Requirements

• High School Diploma or GED
• 1+ years of experience in healthcare office setting and/or work history with strong customer service background (Preferred)

Qualifications

• Proficient in all types of registrations (inpatient, outpatient, and emergency admits)
• Ability to monitor and perform all patient hospital and/or ambulatory movement
• Utilizes EPIC work queue to pre-register scheduled patients
• Verifies medical necessity in accordance with CMS standards and communicates relevant coverage and eligibility information to the patient
• Accurately identifies and enters patient demographics, insurance, and financial information including inpatient and outpatient benefits
• Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software to assure payment for all authorized services
• Makes necessary changes to the electronic health record (EHR)

Skills

• Strong customer service skills
• Attention to detail
• Knowledge of healthcare regulations and policies
• Proficiency in computer software used for patient registration and financial clearance

Benefits

Community Health Network offers competitive benefits packages designed to support the well-being of our Caregivers. These benefits may include:

• Paid time off
• Health, dental, and vision insurance
• Retirement plans
• Employee assistance programs
• Professional development opportunities

Pay

Competitive compensation based on experience and qualifications.

Schedule

Variety of shifts available to accommodate your schedule.

Community

At Community Health Network, we are committed to building a diverse and inclusive team where every Caregiver feels valued and supported. We prioritize empathy, communication, and collaboration to ensure exceptional care for our patients. Join us in making a difference in your community.