Associate Patient Access Rep- Community Endoscopy Center

About the role

The Associate Patient Access Representative (APAR) is the first contact for visitors, handling customer service, patient registration, and financial clearance. This role includes check-ins, scheduling, payment collection, insurance verification, and compliance management. The APAR ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits.

Responsibilities

• High School Diploma or GED High school diploma or GED equivalent (Required)
• 1+ years: Experience in healthcare office setting and/or work history with strong customer service background (Preferred)
• Registration/Admissions: Proficient in all types of registrations (i.e., inpatient, outpatient, and emergency admits)
• Completes Admissions, Discharges, and Transfers in a timely manner when applicable
• Able to monitor and perform all patient hospital and/or ambulatory movement
• Utilizes EPIC work queue to pre-register scheduled patients
• Verifies medical necessity in accordance with the Centers for Medicare & Medicaid Services (CMS) standards and communicates relevant coverage and eligibility information to the patient
• Accurately identifies and enters patient demographics, insurance, and financial information including inpatient and outpatient benefits
• Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software to assure payment for all authorized services
• Confirms the completeness of the electronic health record (EHR) and makes necessary changes

Qualifications

• High School Diploma or GED High school diploma or GED equivalent (Required)
• 1+ years: Experience in healthcare office setting and/or work history with strong customer service background (Preferred)

Skills

• Proficient in all types of registrations (i.e., inpatient, outpatient, and emergency admits)
• Timely completion of Admissions, Discharges, and Transfers
• Ability to monitor and perform all patient hospital and/or ambulatory movement
• Utilization of EPIC work queue for pre-registration
• Verification of medical necessity according to CMS standards
• Accurate entry of patient demographics, insurance, and financial information
• Confidence in verifying and entering health and financial information
• Ensuring the completeness and accuracy of the electronic health record (EHR)

Benefits

At Community Health Network, we offer a comprehensive benefits package designed to support you and your family. Details will be provided during the hiring process.

Pay

Compensation details will be discussed during the interview process.

Schedule

Work schedule details will be discussed during the interview process.