Associate Patient Access Rep- Central Referrals

About the role

The Associate Patient Access Representative (APAR) is the first point of contact for visitors, handling customer service, patient registration, and financial clearance. This role includes check-ins, scheduling, payment collection, insurance verification, and compliance management. The APAR ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits.

Responsibilities

• Handle customer service inquiries and requests
• Register patients for inpatient, outpatient, and emergency admissions
• Complete Admissions, Discharges, and Transfers (ADT) in a timely manner
• Monitor and perform patient hospital and ambulatory movements
• Utilize EPIC work queue to pre-register scheduled patients
• Verify medical necessity in accordance with CMS standards and communicate relevant coverage and eligibility information to the patient
• Accurately identify and enter patient demographics, insurance, and financial information
• Gather and verify all appropriate, confidential health and financial information from patients
• Ensure the completeness of the electronic health record (EHR) and make necessary changes

Requirements

• High School Diploma or GED
• 1+ years of experience in healthcare office setting and/or work history with strong customer service background (Preferred)

Qualifications

• Proficient in all types of registrations (inpatient, outpatient, and emergency admits)
• Ability to monitor and perform patient hospital and ambulatory movements
• Uses EPIC work queue to pre-register scheduled patients
• Verifies medical necessity in accordance with CMS standards and communicates relevant coverage and eligibility information to the patient
• Accurately identifies and enters patient demographics, insurance, and financial information
• Gathers and verifies all appropriate, confidential health and financial information from patients
• Ensures the completeness of the electronic health record (EHR) and makes necessary changes

Skills

• Strong customer service skills
• Proficiency in healthcare office settings
• Knowledge of EPIC work queue and ADT processes
• Ability to handle multiple tasks simultaneously
• Attention to detail

Benefits

Community Health Network offers a supportive and collaborative environment where caring people apply. We believe in building teams that deliver exceptional care through empathy, communication, and collaboration. We consider ALL an integral part of the exceptional patient experience and consider ourselves not just employees but Caregivers.

Pay

Details on pay are not specified in this posting.

Schedule

Details on schedule are not specified in this posting.

Benefits

Details on benefits are not specified in this posting.