Associate OT Engineer

About the role

This position is responsible for providing operational and technical support for refinery Operational Technology (OT) server and/or network environments. The successful candidate must understand business requirements and translate these requirements into solutions while working as part of a team. The position works collaboratively with multi-disciplinary workgroups to seek solutions to problems and champions compliance and change efforts that improve the reliability and security of infrastructure services. All work must follow refinery personnel safety requirements.

Responsibilities

• Performs routine operating system, network, and hardware preventative maintenance and performance tests based on vendor practices to ensure uninterrupted and optimum system performance.
• Performs and collaborates with the process owner on root cause analysis of simple problems, tracks issues, and reports to management.
• Works with engineers and/or operations to resolve issues; provides basic technical support for hardware, applications, network, and systems administration.
• Assists in resolving basic hardware and software issues, system procedures, transactions, and system downtime; collaborates with process engineers to troubleshoot and restore services.
• Follows predefined procedures for system tuning and optimization using IT Service Management practices, best-in-class recommendations, and operating procedures.
• Generates and maintains performance and utilization metrics for infrastructure systems; prepares regular reports on system and network performance and capacity; identifies potential solutions to issues identified in reports.
• Participates in the design and configuration of hardware, network, and software systems based on predefined guidelines and specifications; ensures proper configuration and integration of components.
• Contributes to the knowledge base by documenting solutions to common hardware and software issues and shares learnings and best practices with team members.
• Works closely with business and development teams to understand functional and non-functional requirements, provides feedback, and communicates changes; assists in defining business processes to measure, analyze, improve, and control processes.
• Maintains complex infrastructure that includes traditional IT assets as well as industrial control system devices such as Human Machine Interfaces (HMI) and Programmable Logic Controllers (PLC).

Education and Experience

• Bachelor’s Degree in Information Technology, related field, or equivalent experience.
• Zero (0) to two (2) years of relevant experience required.

Skills

• Adaptability – Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to change by exploring benefits, trying new approaches, and collaborating to make change successful.
• AI Fundamentals – Understanding of core AI concepts and methods; ability to apply AI to job-relevant use cases and contribute to organizational AI reimagination.
• Change Management – Systematic approach for defining and implementing procedures and/or technologies to deal with changes in the environment; includes adapting to, controlling, and effecting change.
• Business Acumen – Applies knowledge of MPC’s business, industry, and marketplace to advance organizational goals; makes decisions and recommendations clearly linked to MPC’s strategy.
• Business Process Improvements – Analyzes business processes and workflows to identify new approaches, redesign activities, or optimize performance, quality, and speed, including automation opportunities.
• Cost Optimization – Process to analyze, plan, and manage costs for efficiency and expense reduction while maximizing business value.
• IT Infrastructure Management – Planning, design, delivery, and control of information technology infrastructure.
• IT Security Management – Process, tools, and methodologies applied for protecting information and information systems against unauthorized access or modification.
• Network Administration – Organizing, installing, and supporting computer systems including LANs, WANs, network segments, intranets, and other data communication systems.
• Policy Management – Process of creating, implementing, and maintaining policies and procedures within an organization.
• Service Delivery Management – Manner in which an organization provides users access to IT services including applications, data storage, and other business resources.
• System Administration – Performs user management, system monitoring, configuration, performance tuning, backup and recovery, and access control.
• System Testing – Testing conducted on a complete integrated system to evaluate compliance with specified requirements.
• Systems Design – Process of designing technical solutions and systems to meet specified business and user requirements compatible with established architectures and standards.
• Troubleshooting – Systematic, iterative process of discovering and resolving problems, disputes, or mechanical issues.
• Vendor Management – Process to maintain relationships with key vendors, negotiate contracts, and ensure service levels are met.

Location: Findlay, Ohio