Associate OT Engineer

About the role

This position is responsible for providing operational and technical support for refinery Operational Technology (OT) server and/or network environments. The successful candidate must understand business requirements and translate these requirements into solutions while working as part of a team. The position must work collaboratively with multi-disciplinary workgroups to seek solutions to problems and champion compliance and change efforts which result in improved reliability and security of infrastructure services. It is expected that the candidate will always follow the refinery personnel safety requirements.

Responsibilities

• Performs routine operating system, network, and hardware preventative maintenance and performance tests based on hardware, network, and process control vendor operating system practices, to ensure uninterrupted and optimum system performance.
• Performs and collaborates with the process Owner on root cause analysis of simple problems and tracks and reports to manager; works with Engineers and/or Operations to resolve issues.
• Provides basic technical support for hardware, applications, network, and systems administration.
• Assists in resolving basic hardware and software issues, system procedures, transactions, and system downtime; collaborates with Process Engineers to troubleshoot and restore services.
• Follows predefined procedures for system tuning and optimization using IT Service Management practices, best-in-class recommendations, and operating procedures.
• Generates and maintains performance and utilization metrics for infrastructure systems; prepares regular reports on system and network performance and capacity; identifies potential solutions to issues identified in reports.
• Participates in the design and configuration of hardware, network, and software systems based on predefined guidelines and specifications; follows established procedures to ensure proper configuration and integration of hardware, network, and software components.
• Contributes to the knowledge base by documenting solutions to common hardware and software issues; shares learnings and best practices with team members through internal communication channels.
• Works closely with the business and development teams to gain an understanding of business partners’ functional and non-functional requirements, provide feedback, and communicate changes; assists in the definition of business processes to measure, analyze, improve and control the process being reviewed.
• Maintains complex infrastructure that includes traditional IT assets as well as industrial control system devices such as Human Machine Interfaces (HMI) and Programmable Logic Controllers (PLC).

Education and Experience

• Bachelor’s Degree in Information Technology, related field or equivalent experience.
• Zero (0) to two (2) years of relevant experience required.

Skills

• Adaptability – Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
• AI Fundamentals – Understanding of core AI concepts and methods, ability to apply AI to job-relevant use cases and capacity to contribute to organizational AI reimagination.
• Change Management – A systematic approach for defining and implementing procedures and/or technologies to deal with changes in the environment; adapting to, controlling, and/or effecting change.
• Business Acumen – Applies knowledge of MPC’s business, industry and the marketplace to advance the organization’s goals; makes decisions and recommendations clearly linked to MPC’s strategy.
• Business Process Improvements – Analyzing business processes and workflows within the organization and identifying new approaches to redesign business activities or optimize performance, quality and speed of processes, including identifying and evaluating process automation opportunities.
• Cost Optimization – Analyzing, planning and managing costs for cost efficiency and expense reduction, while maximizing business value.
• IT Infrastructure Management – Planning, design, delivery and control of information technology infrastructure.
• IT Security Management – The process, tools, and methodologies applied for the protection of information and information systems against unauthorized access or modification of information.
• Network Administration – Organizing, installing, and supporting the organization's computer systems, including local area networks (LANs), wide area networks (WANs), network segments, intranets, and other data communication systems.
• Policy Management – The process of creating, implementing and maintaining policies and procedures within an organization.
• Service Delivery Management – The manner in which an organization provides users access to IT services, which include applications, data storage and other business resources.
• System Administration – Performs a variety of functions including user management, system monitoring, system configuration, performance tuning, backup and recovery, and access control.
• System Testing – Testing conducted on a complete integrated system to evaluate the system's compliance with its specified requirements.
• Systems Design – Designing technical solutions and systems to meet specified business and user requirements that are compatible with established system architectures, as well as organizational and performance standards.
• Troubleshooting – Discovering and resolving problems, disputes, or mechanical issues through a systematic, usually iterative, approach.
• Vendor Management – Maintaining relationships with key vendors that deliver products, services, and support to the business; negotiating and managing contracts with key service providers to ensure service levels are set appropriately and met on an ongoing basis.

Pay

$70,400.00 – $105,400.00