Associate Optometrist - Target Optical - Walnut Creek, CA

About the Role

At Target Optical, we love the neighborhoods we belong to and that’s why we care for them. By listening and building relationships with one another, we help our guests get quality eye care products and services at a great value. Together, we’re on a mission to change the way people think about vision care. Target Optical is part of EssilorLuxottica, a global leader in the design, manufacture, and distribution of world-class vision care products, including iconic eyewear, advanced lens technology, and cutting-edge digital solutions.

Responsibilities

• Conveys a commitment to providing unsurpassed Patient Service through ensuring staff performs the following Service Process steps:
  • Patient Satisfaction Excellence
  • Addresses all patients’ visual lifestyle needs
  • Builds patients for life
  • Explains each step of the eye exam
  • Listens carefully to patient’s questions or concerns
  • Provides a summary of patient’s overall eye health
• Conducts all services in accordance with protocol and accepted standard of care.
• Ensures all patients receive accurate diagnosis and appropriate recommendations on the initial visit.
• Establishes a positive Doctor/Patient relationship.
• Effectively communicates with all office and store associates to ensure a seamless patient experience.
• Provides effective on-the-job training and guidance to team members using Company-provided programs, including:
  • Orientation
  • Front desk/office procedures
  • Pre-testing
  • Phone Skills
  • Contact lens Training
  • Exam quality by other Doctors
• Delivers clear, motivating, and constructive feedback in a timely manner to all associates.
• Confronts problem performers directly and without delay.
• Creates a positive culture linked to the corporate culture; identifies what motivates each individual and directs conversations and actions appropriately.
• Encourages associate decision-making at the level closest to the patient.
• Strives to achieve "Far Exceeds Expectations" on all targets set in the following areas:
  • Overall Patient Satisfaction
  • % Sales to Plan
  • Exam Growth
  • Other Key Performance Indicators
• Maximizes “One Voice” partnership through leadership, participation, and involvement in the following:
  • Right the First Time
  • Walk-in Availability
• Takes pride in the appearance of the office.
• Maintains a safe working environment for all associates/patients.
• Leads by example in demonstrating safe work practices.

Requirements

• Doctor of Optometry
• A proven track record of delivering the organization’s results through people
• Knowledge of current Optometric theory and technology
• Comprehensive knowledge from operations, processes, and business implications
• Strong communicator and listener
• Problem-solving ability
• Organization skills

Pay

$575/day - $630/day

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package.

Benefits

• Health care
• Retirement savings
• Paid time off/vacation
• Various employee discounts