Associate Operations Specialist, Commercial Energy Efficiency Programs

About the role

The Associate Operations Specialist role supports field-based staff, a network of Trade Allies, and other program participants in Oklahoma. You will work as part of ICF’s Commercial and Industrial energy efficiency team, ensuring the successful execution of evaluation, implementation, and verification of utility-sponsored energy efficiency projects.

Responsibilities

• Provide support for field-based staff and a network of participating Trade Allies.
• Maintain ongoing communications with participating contractors, customers, and consultants.
• Address, resolve, or escalate customer and contractor questions related to program participation as needed.
• Review and process project application forms and submittals.
• Review technical specifications, calculations, and cost estimates for energy efficiency projects.
• Analyze technical specifications, calculations, and cost estimates for energy efficiency projects.
• Aid technical teams in upholding QA/QC standards and program guidelines.
• Perform energy savings calculations for prescriptive energy efficiency measures and upload records into program database.
• Process program incentive payments per established policies and procedures.
• Cook up and follow up on program quality control activities such as inspections and customer surveys as appropriate.

Requirements

• Bachelor’s degree (or one year of related experience for each year of education)
• One year of professional experience in administration, operational support, data analysis, energy and/or related experience
• Ability to pass a background check and drug screening

Preferred Qualifications

• Knowledge of the utility market (specifically energy efficiency, demand response, and distributed energy resource programs and markets).
• Experience reviewing blueprints, floor plans and other documentation related to building equipment specifications.

Skills

• Sound business ethics, including the protection of proprietary and confidential information.
• Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel).
• Excellent verbal, interpersonal and written communication skills.
• Strong analytical, problem-solving, and decision-making capabilities.
• Team player with the ability to work in a fast-paced environment.
• Ability to work with all levels of internal staff, as well as outside clients and vendors.
• Ability to manage multiple priorities.

Benefits

At ICF, we offer a variety of benefits including:

• Tuition reimbursement
• Access to professional development resources
• 401(k) matching
• Employee Stock Purchase Plan

Pay

The pay range for this position based on full-time employment is: $61,232.00 - $104,094.00 Nationwide. Remote Office (US99)