Associate Operations Director - Integrated Care

Responsibilities

• Provide operational leadership for a team of up to 10–12 direct reports (Operations Support Coordinators, Senior Operations Support Coordinators, and/or Operations Supervisors), including workforce planning, scheduling, caseload allocation, onboarding, coaching, and professional development.
• Partner with leadership to establish, monitor, and achieve key performance indicators (KPIs), productivity standards, and operational goals while ensuring compliance with organizational policies and procedures.
• Oversee day-to-day operational execution, including reporting, administrative deliverables, escalations, and issue resolution to ensure high-quality service and support.
• Collaborate with Operations Supervisors, Senior Operations Support Coordinators, and the Director to identify and implement workflow improvements, process enhancements, and operational efficiencies.
• Lead, pilot, and support the implementation of new programs and initiatives that align with business needs, organizational goals, and continuous improvement efforts.
• Support employee performance management, employee relations, and talent acquisition activities, including recruiting, hiring, coaching, evaluations, and performance improvement planning.
• Promote employee engagement and growth through ongoing feedback, goal setting, career development, and knowledge transfer initiatives.
• Aid with audits, accreditation reviews, licensing requirements, and regulatory compliance activities to support operational excellence.
• Project Management:
  • Lead and manage special projects and strategic initiatives from planning through execution, ensuring timely delivery and achievement of objectives.
  • Partner with the Director and cross-functional stakeholders to implement, evaluate, and optimize new programs, processes, and operational improvements.
  • Cook up and manage multiple concurrent projects, managing timelines, deliverables, resources, and stakeholder communication to drive successful outcomes.

Qualifications

• Demonstrated experience managing teams and operations across multiple sites and/or states.
• Proficiency with Microsoft Office Suite and Google Workspace applications.
• Strong collaborator with the ability to build relationships and partner effectively across functions to achieve shared goals.
• Excellent communication skills, with the ability to engage diverse audiences in a clear, professional, and culturally sensitive manner.
• Innovative and solutions-oriented thinker who challenges the status quo and drives continuous improvement.
• Hightly organized with strong leadership and project management skills, the ability to manage multiple priorities in a fast-paced environment.
• Adaptable and resilient, with the ability to navigate ambiguity, shifting priorities, and organizational change.
• Exceptional problem-solving and decision-making skills, with a results-driven approach and strong sense of ownership.
• Demonstrated ability to develop and lead a strong team, demonstrate sound judgment, maintain confidentiality, and work independently.
• Commitment to the organization's mission, values, ethical standards, and Professional Code of Conduct.