Associate Operational Exam & Business Support Analyst (SMB)

Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way.

About the role

We are seeking an Operations Control Analyst - SMB who will support the Vendor Relationship Manager in maintaining the operational integrity and regulatory compliance of third-party vendors within the Small Business Lending unit. This role focuses on the execution of the control framework, ensuring that vendor activities across the entire SMB lifecycle—including sales, servicing, and collections—align with SoFi’s internal policies and external regulatory requirements.

Responsibilities

• Process Integrity and Resilience: Execute consistent monitoring and rigorous testing of vendor processes to ensure all workflows are thoroughly documented, testable, and capable of supporting long-term operational resilience.
• Risk Mitigation and Compliance: Work closely with the Vendor Manager and the Operations Exam & Control Support Manager to assess vendor risk across customer acquisition and servicing, ensuring alignment with internal policies and regulatory requirements.
• Data-Driven Insights: Utilize advanced Excel or Google Sheets functions to analyze vendor-level performance metrics, proactively identifying operational friction, failure points, and critical control gaps.
• Governance and Reporting Support: Support the maintenance of the vendor governance model by updating performance scorecards, tracking established escalation pathways, and preparing comprehensive data for formal performance reviews.
• Audit and Remediation Management: Play a key role in preparing for audits and regulatory exams, while also supporting the completion of Corrective Action Plan (CAP) remediation projects to ensure compliance standards are met.
• Strategic Cross-Functional Alignment: Partner with the Vendor Manager - SMB to ensure that all third-party operations remain strictly aligned with the evolving business strategy and internal operational controls.

Requirements

• 3+ years in operations, program management, or lending operations (FinTech or banking background preferred).
• Advanced proficiency in Excel/Google Sheets for data analysis and PowerPoint/Google Slides for management-level reporting.
• Strong ability to translate complex performance metrics into actionable business insights and risk assessments.
• Effective verbal and written communication skills for collaborating across highly cross-functional teams.
• Familiarity with risk frameworks, compliance expectations, and operational controls within a regulated financial environment.

Nice to have

• Experience in Small Business lending, servicing, or card operations.
• Experience supporting audits, regulatory exams, or CAP remediation projects.

Pay

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

Benefits

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page.