Associate Onboarding Manager (CSM I) – Ongoing Supplier Onboarding (OSO)

Position Summary

The Associate Onboarding Manager (CSM I) is a customer-facing role that supports our OSO (Ongoing Supplier Onboarding) customer base by executing supplier onboarding activities for a portfolio of buying organizations. This role partners with the Customer Success Manager/Executive and Account Director to keep suppliers moving through onboarding, engages directly with buying organizations to resolve status inquiries and submission errors, and builds toward account-level ownership of onboarding strategy over time.

Essential Responsibilities / Duties

• Serve as a customer-facing point of contact for buying organizations on supplier onboarding status and inquiries
• Execute supplier onboarding activities that drive supplier readiness and buying organization satisfaction
• Collaborate with internal teams to troubleshoot onboarding issues as they arise
• Participate in weekly status and escalation calls with buying organizations
• Send weekly onboarding status reports to assigned accounts
• Update supplier statuses in Community to keep records accurate

Minimum Requirements

• Bachelor's degree, or equivalent combination of education and experience
• Highly collaborative with the ability to manage multiple initiatives
• Proven ability to engage cross-functionally
• Solution-oriented thinker with the ability to execute on ideas
• Previous client or customer-facing experience
• Strong time management and organization skills
• Excellent verbal and written communication skills

Preferred Experience

• Some experience with data analysis to identify onboarding trends where action is needed

Location

This role follows a hybrid work model, with regular in-office presence required at our MSP office.

What We Offer

At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The pay range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more. The hourly pay range for this role is: $50,100.00 - $75,200.00. The actual pay offered will be determined based on the factors listed above and may fall anywhere within the range.

Commitment To Our Employees

SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.