Associate Network Operations Center Technician - 3rd Shift
Carvana · Tempe, AZ · Today
On-siteInformation TechnologyFull-time
About the role
This is a 100% on-site position (Thursday through Monday).
Responsibilities
- Monitor and analyze existing systems and services
- Perform runbook functions to resolve alerts within defined SLAs
- Escalate alerts to designated on-call teams when NOC is unable to resolve
- Maintain services once they are live by responding promptly to incidents
- Measure and monitor availability, latency, and overall system health
- Identify repeatable tasks performed by team members for automation, supporting constant ingestion of new work
- Develop understanding and utilization of monitoring and automation tools, e.g. PagerDuty, PRTG, Splunk OnCall (VictoOPS), DataDog, etc.
- Identify trends in system alerts and monitoring
- Request improvements to systems and services for future performance improvements
- Serve as Major Incident Commander as needed
- Participate in critical bridge calls
- Log all technical issues into the ticketing system with as much detail as possible
- Identify when new runbooks are needed for new alerts
- Participate in one of multiple shifts
Requirements
- Basic skills with monitoring and alerting tools
- Basic skills with basic networking principles and protocols
- Basic skills administering Windows Active Directory
- Basic skills with interpreting monitoring dashboards and reports
- Calm under pressure, and able to drive issues to resolution
- Able to coordinate efforts across multiple teams
- Attention to detail
- Experience with ticketing systems (ServiceNow or Jira preferred)
- At least 3-4 years of experience supporting enterprise level (medium to large) environments with at least 1 of those in a Senior Service Desk role
Qualifications
- Must be able to read, write, speak, and understand English
- Must be able to lift up to 70 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels
- Must be able to carry and transport up to 70 pounds up to 20 feet
- Requires excellent visual acuity and manual dexterity
Skills
- Basic skills with monitoring and alerting tools
- Basic skills with basic networking principles and protocols
- Basic skills administering Windows Active Directory
- Basic skills with interpreting monitoring dashboards and reports
- Calm under pressure, and able to drive issues to resolution
- Able to coordinate efforts across multiple teams
- Attention to detail
- Experience with ticketing systems (ServiceNow or Jira preferred)
Benefits
- Full-Time Salary
- Medical, Dental, and Vision benefits
- 401K with company match
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
- A great wellness program to keep you healthy and happy both physically and mentally
- Access to opportunities to expand your skillset and share your knowledge with others across the organization
- A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
- A seat in one of the fastest-growing companies in the country
Pay
- Full-Time Salary
Schedule
- This is a 100% on-site position (Thursday through Monday)