Associate Multifamily Researcher

Responsibilities

• Contact owners and managers of multifamily properties to ensure occupancy and effective rents are up to date, accurate, and complete.
• Build and maintain mutually beneficial relationships by conducting daily interviews with multifamily real estate professionals to obtain real-time property data including the number of units, model mix, rental rates, concessions, images, contacts, overall building details, and other data as required.
• Ensure data quality and identify opportunities for data enhancement.
• Capture and enter data accurately while understanding how the information contributes to providing marketplace transparency.
• Promote the advantages of utilizing our suite of products to make informed business decisions and maximize marketing exposure.
• Review market publications and social media to stay abreast of current commercial real estate activity, capturing breaking news as identified.
• Function as a CoStar product ambassador by demonstrating product knowledge of CoStar and Apartments.com.
• Partner with CoStar sales organization to effectively on-board clients and provide additional product training as needed to solve their business needs.
• Provide world-class customer service to all clients with a heavy emphasis on personal attention.
• Research and compile a complete profile of commercial real estate owners, to include key contacts and portfolio of properties owned, developed, and managed.

Qualifications

• Bachelor's Degree required from an accredited, not for profit University or College.
• A track record of commitment to prior employers.
• 8+ months experience in a customer service environment.
• Microsoft Excel 365 experience is required.
• Flexibility to work shifts aligned with ET, CT, MT, and PT time zones.
• Evidence of strong academic performance in college.