Associate, Medicare Retention Programs

Duties/Responsibilities

• Support the day-to-day management and execution of retention programs, coordinating activities, tracking milestones, and ensuring timely delivery of initiatives across cross-functional teams.
• Monitor program performance, analyze outcomes, and synthesize stakeholder feedback to identify trends, gaps, risks, and opportunities to improve retention, reduce disenrollment, and enhance the member experience.
• Partner with Marketing, Sales, Member Services, Technology, Analytics, and external partners to coordinate workstreams, facilitate communication, and support implementation of retention initiatives, including RMRP behavioral science efforts.
• Identify opportunities to improve processes, workflows, and member engagement programs; support the development, implementation, and evaluation of solutions that drive continuous improvement and operational effectiveness.
• Prepare reports, dashboards, and presentations to communicate program performance and implementation progress, while supporting the development of member outreach strategies, member-facing communications, training materials, and program documentation.

Requirements

• High School Diploma or GED Equivalent
• At least 6 months (nonconsecutive) experience in program or project management
• Ability to understand complex federal rules and guidelines and be able to ascertain business implications required
• Strong interpersonal skills
• Technical skills: Microsoft Office (specifically Microsoft PowerPoint, Excel, and Word), corporate email systems and SharePoint

Qualifications

• Experience managing business processes for project teams
• Ability to build project plans or schedules
• Ability to drive, track and report project execution progress
• Experience in a cross functional strategy team and/or other projects within the healthcare industry

Skills

• Compliance & Regulatory Responsibilities

Benefits

• Medical, dental and vision coverage
• Incentive and recognition programs
• Life insurance
• 401k contributions

Pay

• Greater New York City Area (NY, NJ, CT residents): $58,900 - $80,070
• All Other Locations (within approved locations): $51,000 - $75,905

Schedule

• Not specified