Associate Mechatronics Field Engineer

About the Role

The Associate Field Service Engineer will provide FANUC America Corporation customers with on-site repair, troubleshooting, and/or maintenance services for CNCs and related peripheral equipment. Based in Rochester Hills, MI, this role supports customers in Michigan.

Responsibilities

• Provide maintenance and troubleshooting for CNCs, servo, spindle drive, and motor products.
• Investigate customer complaints and perform analysis to determine root causes.
• Operate with consistent support from a Supervisor/Manager.
• Actively participate in on-the-job training and classroom instruction.
• Promote the company goal of exceeding customer expectations while learning customer interaction.
• Report quality problems to the appropriate manager/supervisor.
• Control inventory as assigned.
• Learn service operations, procedures, and policies, including timely and accurate submission of required paperwork.
• Maintain all company-provided equipment, including tools.
• Travel as required within company-provided directions and guidelines, including overnight stays.
• Travel by airplane for training or meetings as needed.
• Work under detailed instructions from a Supervisor/Manager to ensure proper task alignment with expertise level.
• Discuss diagnosis, repair, and parts needs with the Supervisor/Manager.
• Frequently collaborate with a more senior-level Field Service Engineer.

Requirements

• High School Diploma or GED.
• Ability to transport equipment and parts (weighing up to 75 pounds) to customer locations.
• Strong problem-solving skills to diagnose issues and adapt engineering solutions.
• Ability to quickly learn and apply new technologies and methodologies.
• Excellent communication skills, including written and verbal presentation of technical information.
• Proficiency in using diagnostic tools.
• Flexibility to travel 80% - 90% to customer sites.
• Valid driver’s license and ability to legally operate a rental vehicle in the U.S. and Canada for business travel.

Preferred Qualifications

• Associate’s or bachelor’s degree in Electronics or Mechatronics, or graduation from a Technical Trade School.
• Relevant work experience in a technical customer support or field service environment.
• Two years of experience in a related field.
• Previous CNC exposure or experience.

Benefits

• Market-competitive pay and benefits programs.
• Opportunities for advancement, knowledge, and skill development.
• Recognition of individual achievements.
• Medical, Dental, and Vision Insurance.
• 401(k) Retirement Program.
• Life Insurance.
• Short-Term and Long-Term Disability Plans.
• Tuition Reimbursement.
• Wellness Program.
• Flexible Spending Accounts.
• Employee Assistance Program.
• Flexible Benefit Dollars.
• Generous Holiday and Vacation Program.