Associate Manager, Strategy & Operations (In-Store)

About the Team

The Strategy & Operations team at DoorDash is the driving force behind the In-Store business line’s long-term growth and operational excellence. We work cross-functionally to develop and execute key initiatives that align with In-Store's strategic goals, ensuring scalability, efficiency, and optimal performance across the organization. Our team is focused on leveraging data-driven insights, improving processes, and guiding business decisions that enhance customer experience and foster company-wide innovation.

About the Role

DoorDash is looking for a senior Associate Manager, Strategy & Operations to own and accelerate our global payments growth strategy. In this highly visible role, you will act as the strategic "train conductor" for our payments business, working to hit ambitious annual revenue targets by driving the adoption of transactional features across our merchant base.

Pricing & Packaging

You will actively manage and optimize our transactional economic model. You will strategize around take rates, processing fees, and consumer pass-through options to ensure we are maximizing payment revenue while incentivizing merchant GMV growth.

Cross-Functional Project Management

You will act as the strategic "train conductor" across Product, Sales, Marketing, Product, Sales, and Legal. You will bring people together, gather requirements, manage strict timelines, and drive complex initiatives forward without direct authority. You will work closely with leadership, leveraging your analytical skills to identify challenges, develop solutions, and ensure successful project execution in line with our growth objectives. You will establish clear metrics for success and designate project components to the appropriate cross-functional DRIs (Directly Responsible Individuals).

Data-Driven Insights

You will dive deep into our data to uncover hidden trends, analyze product adoption, and monitor competitive dynamics. You will be responsible for developing dashboards, KPIs, and reports that translate complex data into compelling narratives and actionable recommendations.

Executive Visibility & Alignment

You will translate highly ambiguous project scopes into structured, actionable plans. You will communicate updates, roadblocks, and strategic recommendations clearly to senior leadership and cross-functional partners.

Risk Management

You will anticipate and proactively manage obstacles and risks to strategic projects, developing mitigation strategies to keep initiatives on track.

Qualifications

• Experienced Operator: 5-7 years of experience in management consulting, finance, or Strategy & Operations, ideally within a high-growth Big Tech or B2B SaaS environment.
• Payments Experience: Direct experience working with payment processors, gateways, or products with a transactional economic model (e.g., Stripe, Adyen, FreedomPay). Intimately understand transaction fees, chargebacks, and online GMV dynamics.
• Autonomous Owner: Direction and confidence to take ownership of highly ambiguous projects with minimal oversight. Accountability, proactiveness, and a track record of getting things done when you say you will.
• Influential Collaborator: Personable, excels at stakeholder management, brings cross-functional teams together, pushes back with a clear POV when necessary, and drives consensus across the finish line.
• Expert Project Manager: Proven track record of managing initiatives of medium complexity that require a high level of accuracy and dependability. Ability to manage multiple priorities simultaneously in a fast-paced environment.
• Solution-Oriented Influencer: Clear point of view, comfortable pushing back and asking hard questions. Personable, capable of influencing others, skilled at bringing people together to drive results.
• Data Analysis: Analytical mindset with proven experience in data analysis and financial modeling. Ability to translate raw data into actionable insights and strategic recommendations.
• Financial Modeling Experience: Ability to create financial models to evaluate potential opportunities.
• Exceptional Communicator: Excellent communication and stakeholder management skills, with the ability to influence and align cross-functional teams without direct authority.
• Analytical Thinker: Strong data analysis skills and high spreadsheet comfort. Experience with Salesforce, Looker, and Gong is highly preferred.
• Customer Centric: Deep sense of empathy for user challenges and pain points.

Benefits

We offer a comprehensive benefits package to all regular employees, including a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws, medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

Pay

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash’s Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.