Associate Manager, Strategy & Operations for Marketing Products, In-Store

About the Team

The Strategy & Operations team at DoorDash is the driving force behind the In-Store business line’s long-term growth and operational excellence. We work cross-functionally to develop and execute key initiatives that align with In-Store's strategic goals, ensuring scalability, efficiency, and optimal performance across the organization. Our team focuses on leveraging data-driven insights, improving processes, and guiding business decisions that enhance customer experience and foster company-wide innovation.

About the Role

DoorDash is looking for an Associate Manager, Strategy & Operations to own our Marketing product portfolio and serve as the critical bridge between Product, GTM, and our merchants for the In-Store business (inclusive of SevenRooms). In this highly visible, high-impact role, you will own a portfolio of marketing SKUs end-to-end—Email Marketing, Text (SMS) Marketing, and WhatsApp Marketing—across their full lifecycle, from early-stage MVP testing and Sales Pilots through full-scale global Go-To-Market (GTM) launches and ongoing growth and optimization.

You will act as the ultimate "train conductor" for these initiatives, bringing cross-functional teams together to drive complex projects and larger workstreams across the finish line with minimal guidance. This requires managing every facet of commercialization, including coordinating legal terms, establishing product naming conventions, drafting FAQs, defining sales positioning, and driving pricing and packaging strategies. Because you own a portfolio rather than a single launch, you will also diagnose and define net-new product and business opportunities—sizing markets, running deep competitive research, and translating global nuances for regional success.

Responsibilities

• Own the end-to-end strategy and commercialization of our marketing SKUs (Email, Text/SMS, and WhatsApp Marketing) globally, including MVP definition, legal terms, FAQs, sales pitching, and pricing & packaging. Drive adoption, attach rate, and revenue growth across the portfolio.
• Diagnose and define net-new opportunities by identifying gaps and unmet merchant needs, building business cases for new products, features, or channels, and defining initiatives before they are handed to you.
• Act as the strategic "train conductor" across Product, Sales, Marketing, and Legal. Gather requirements, manage strict timelines, and drive complex initiatives forward without direct authority. Establish clear metrics for success and designate project components to cross-functional DRIs (Directly Responsible Individuals).
• Develop deep fluency in the mechanics of each marketing channel—email and SMS deliverability, consent and compliance (CAN-SPAM, TCPA, and WhatsApp Business Platform/Meta messaging policies), guest segmentation and CRM, and engagement-to-conversion economics—to inform sharper pricing, packaging, and roadmap decisions.
• Conduct market sizing and competitive research, benchmarking against horizontal marketing/CRM platforms (e.g., Mailchimp, Emma, Klaviyo, Attentive) and hospitality-tech guest-marketing players (e.g., Me & You, Bikky, Thanx, Paytronix, Popmenu, Fishbowl). Analyze customer segments and closed-lost deals to refine global product strategies for local nuances.
• Dive deep into data to uncover trends, analyze product adoption and channel performance, and monitor competitive dynamics. Develop dashboards, KPIs, and reports that translate complex data into actionable recommendations.
• Translate ambiguous project scopes into structured, actionable plans. Communicate updates, roadblocks, and strategic recommendations clearly to senior leadership and cross-functional partners.
• Proactively manage risks to strategic projects, including deliverability, consent, and channel-compliance risks, and develop mitigation strategies to keep initiatives on track.

Requirements

• 4-6 years of experience in project management, consulting, strategy & operations, or product/GTM strategy, preferably within a high-growth technology, SaaS, or hospitality environment.
• Proven ability to own a portfolio of initiatives end-to-end and drive them to a high level of quality with minimal guidance. Demonstrated ownership, autonomy, and initiative in identifying issues, assessing risks, and finding creative solutions.
• Track record of managing complex projects and workstreams requiring high accuracy and dependability. Ability to manage multiple priorities simultaneously in a fast-paced environment.
• Solution-oriented mindset with the ability to influence others, push back, and ask hard questions. Skilled at bringing people together to drive results.
• Analytical mindset with experience in data analysis and financial modeling. Ability to translate raw data into actionable insights and build models to evaluate opportunities.
• Exceptional communication and stakeholder management skills, with the ability to align cross-functional teams without direct authority.
• Strong data analysis skills and comfort with spreadsheets. Experience with Salesforce, Looker, and Gong is highly preferred; familiarity with marketing/messaging platforms (e.g., Iterable, Braze, Klaviyo, Attentive) is a plus.
• Working understanding of email, SMS, and/or WhatsApp marketing—including deliverability, opt-in/consent, and channel compliance—is a strong nice-to-have.
• Deep sense of empathy for user challenges and pain points.
• Experience in hospitality tech, consumer-facing apps, or a B2B2C environment is a nice-to-have.

Pay

The national base pay range for this position within the United States is $105,400—$155,000 USD. The successful candidate’s starting pay will be determined based on job-related factors including skills, experience, qualifications, work location, and market conditions. In addition to base salary, this role includes opportunities for equity grants.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) plan with employer matching.
• 16 weeks of paid parental leave.
• Wellness benefits and commuter benefits match.
• Paid time off and paid sick leave in compliance with applicable laws (e.g., Colorado Healthy Families and Workplaces Act).
• 11 paid holidays.
• Disability and basic life insurance.
• Family-forming assistance and a mental health program.

For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.

For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g., about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g., about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).