Associate Manager, Strategy & Operations

About the role

The Cardiovascular Research Foundation is seeking an Associate Manager, Digital Strategy & Operations to support the seamless execution of digital projects and strengthen the operating infrastructure of CRF Digital.

Responsibilities

• Operational facilitator for CRF Digital, helping the division stay organized, aligned, and connected across priorities, meetings, systems, events, and cross-functional workstreams.
• Aid in operational planning, recurring priorities, division-wide coordination, follow-up tracking, and preparation of materials for leadership discussions, vendor meetings, and internal planning sessions.
• Support budget coordination by helping track project expenses, vendor estimates, purchase orders, invoices, forecasts, approvals, and budget documentation in partnership with the Director and Finance/Operations as appropriate.
• Assist with travel and event logistics for CRF Digital needs, including travel planning support, itineraries, registration details, hotel/transportation coordination, expense documentation, and related internal approvals.
• Provide scheduling assistance for division priorities, including coordination of calendars, project meetings, vendor calls, internal working sessions, agendas, pre-read materials, reminders, and post-meeting follow-up.
• Proactively identify opportunities to improve communication, information-sharing, collaboration systems, meeting cadences, documentation practices, and team workflows across CRF Digital.
• Create, maintain, and improve standard operating procedures, process maps, templates, onboarding guides, project intake forms, knowledge resources, and internal documentation that support consistent team operations.
• Help manage communication channels and collaboration spaces, including Teams, SharePoint, Monday.com, shared folders, and other systems used to coordinate Digital division work.
• Support division reporting by compiling project updates, operational metrics, status summaries, budget-related notes, and action-item dashboards for review by the Director.
• Anticipate needs, flag gaps, recommend improvements, and help establish smoother ways of working across departments, vendors, and stakeholders.
• Manage digital project workflows from intake through launch, including websites, online tools, mobile applications, event-related digital products, and other CRF Digital initiatives.
• Develop, maintain, and communicate project plans, timelines, milestones, dependencies, deliverables, and launch-readiness checklists.
• Maintain and improve Monday.com workspaces, boards, dashboards, templates, automations, and milestone calendars to provide clear structure, task visibility, and accountability across active projects.
• Lead or facilitate weekly project review meetings, including agenda preparation, meeting notes, action-item tracking, follow-up communication, and escalation of risks or blockers.
• Cover requirements and align deliverables with business objectives by coordinating with internal stakeholders, Marketing, Editorial, Business Development, Creative Services, Web Development, external vendors, and agency partners.
• Track project progress, monitor risks, manage change requests, document decisions, and adjust project phases or sequencing to help teams stay on schedule.
• Cover QA, stakeholder feedback, approvals, accessibility review coordination, deployment readiness, and post-production support before and after launches.
• Prepare concise status updates, project summaries, and decision-support materials for the Director and relevant leadership stakeholders.
• Maintain project documentation, requirement specifications, stakeholder notes, approvals, file organization, and operational records in appropriate shared systems.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant work experience.
• 4+ years of experience in project management, project coordination, digital operations, business operations, marketing operations, or a related role; nonprofit, healthcare, medical education, publishing, events, or digital product experience is a plus.
• Demonstrated ability to manage multiple workstreams, timelines, stakeholders, and shifting priorities with a strong sense of ownership and follow-through.
• Strong understanding of project management principles, including schedule management, milestone tracking, risk management, documentation, stakeholder communication, and change management.
• Familiarity with project management methodologies and ways of working, including Agile, Scrum, Waterfall, and hybrid approaches.
• Experience using Monday.com or similar work management platforms; ability to build, maintain, and improve boards, workflows, dashboards, and templates preferred.
• Experience supporting digital products, websites, content management systems, online tools, mobile apps, or database-driven platforms preferred.
• Strong operational judgment and the ability to improve systems, processes, documentation, and communication flow across a team or division.
• Comfort supporting budget, invoice, purchase order, travel, scheduling, and administrative coordination with accuracy and discretion.
• Excellent written and verbal communication skills, including the ability to prepare clear emails, meeting notes, status updates, summaries, reports, and stakeholder-facing materials.
• Ability to interact effectively with team members, management, vendors, agency partners, executives, faculty, and industry professionals.
• Strong attention to detail, organization, problem-solving, prioritization, and ability to work independently while keeping leadership informed.
• Proficiency with Microsoft 365 tools, including Outlook, Teams, SharePoint, Word, Excel, and PowerPoint; comfort working across Mac and PC platforms.
• Ability to read and interpret vendor contracts, CRF policies, project documentation, memos, and operational requirements.