Associate Manager Professional Services

About the role

Altera Digital Health is a member of the N. Harris Computer Corporation family, delivering health IT solutions that support caregivers globally. We offer solutions such as Sunrise™, Paragon Daneli, TouchWorks EHR, Altera Opal, Ventus, HealthQuest™, and CareInMotion. Our mission is to innovate and improve healthcare through technology, empowering providers to deliver better care.

Key Responsibilities

• Lead, mentor, and develop a team of Implementation Consultants, fostering their professional growth and enhancing their skills.
• Manage team resource allocation, assigning consultants to new accounts and projects to ensure optimal project coverage and success.
• Provide day-to-day guidance and consultative direction to your team, acting as an escalation point for client or project issues.
• Oversee team performance, including adherence to billable targets, Net Promoter Score (NPS) goals, and timely submission of timesheets and expenses.
• Develop and implement best practices to drive consistency and efficiency in solution implementation.
• Work cross-functionally to create and update internal and external documentation that supports the implementation process.
• Drive education agendas and deliver training to support the growth and development of the consulting team.
• Anticipate future resource requirements and assist with the hiring process for new team members.

Qualifications

• Experience: 5+ years in professional services with a strong understanding of project delivery and implementation lifecycles. Required experience in Healthcare IT, including hospital environments and workflows. Demonstrated passion or experience in coaching, mentoring, and developing team members. Previous people management experience is beneficial but not required for candidates showing strong leadership potential.
• Education: Preferred: Bachelor's Degree in Strategy, Marketing, Finance, or a STEM-related field.

Why this role?

This is a rare opportunity for someone passionate about people who wants to make a real impact on client outcomes and on the careers of those they lead. Your team's delivery directly impacts hospitals, caregivers, and patients. No prior management required — just curiosity, hunger, and a passion for developing others.

Working Arrangements

This is a remote role based in the United States. The successful candidate will be expected to work primarily during Eastern Standard Time (EST) business hours to align with the team. Travel up to 10% may be required.