Associate Manager

Job Summary

As an Associate Manager, you are a key member of the leadership team. You are responsible for ensuring profitability by fostering genuine customer connections, brand loyalty, and community engagement. You'll provide immediate feedback and coaching to maximize team performance. While you will own a key area of the business, you will also be expected to step into other roles to maintain operational excellence.

About the role

You will collaborate with the Store Director to act as a shared business owner with a meaningful connection to every aspect of the brand while maximizing profitability. You will own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.). You will manage store operations, systems, and technology while ensuring accountability. You will support the Store Director with recruiting, training and development efforts. You will partner with the Store Director and management team to curate a collaborative working environment for all associates. You will ensure the team is always on track to exceed goals and provide best-in-class customer service. You will come up with innovative ways to engage the community and build loyalty through events. You will step into a variety of roles on the sales floor, if needed.

Who You Are

• Have 3+ years of full-time retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.

What You’ll Do

Come up with innovative ways to engage the community and build loyalty through events.

At J.Crew Group (JCG)

• Competitive base pay and bonus programs
• Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell
• Competitive Paid Time Off (PTO) plan, including paid holidays
• 401(k) plan with company matching donations
• Medical, dental, prescription, vision, and life insurance
• Entertainment, travel, fitness, and mobile technology discounts

Note

The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.