Associate Manager, Planning & Operations

THE·TEAM operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We're a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans. Headquartered in Los Angeles, THE·TEAM's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney.

About the role

We are looking for an ambitious Planning & Operations Manager to support the operations, systems, administration and commercial side of the Global Account team. The Global Accounts team specializes in delivering insight and data-led strategies, activation and measurement services in sponsorship, sport, entertainment, and culture globally. The ideal candidate is technically savvy, has high emotional intelligence, thrives in a fast-paced environment, and is a self-starter who works collaboratively.

Responsibilities

• Own financial process for account partnership payments, including tracking incoming and outgoing payments across a portfolio of partners.
• Monitor account cash flow and payment schedules to ensure the business remains financially healthy and does not operate at a deficit.
• Work closely with Accounts Payable and Accounts Receivable to manage large-scale partnership payments with accuracy and accountability, ensuring all contractual obligations and deadlines are met.
• Assist with supplier set-up and maintenance of vendors, including reviewing and approving new supplier requests, checking questionnaires, required tax forms (W-9s), and bank details for electronic payments.
• Respond to supplier inquiries and address payment-related questions and issues.
• Maintain detailed financial trackers, reporting tools, and operational documentation to support visibility across the account team.
• Partner closely with account leadership, finance, and external stakeholders to ensure smooth execution of payment and operational workflows.
• Serve as a key operational point of contact, helping ensure the account runs efficiently and effectively across moving pieces.
• Support planning and operations across scoping, budgeting, and procurement workflows.
• Operate with transparency, escalating issues appropriately while maintaining a solutions-oriented approach.
• Challenge the status quo to find new opportunities to make the team more effective and efficient.
• Prepare status documents and budget reporting using Word, Excel spreadsheets, or presentation software.
• Handle confidential information regarding leadership and financials with integrity.
• Ensure all work delivered meets the quality and standards of THE·TEAM.
• Foster a positive, collaborative, teamwork environment aligned to THE·TEAM’s inclusive company culture and values.

Requirements

• Minimum of a Bachelor's Degree.
• 2+ years of relevant experience with preferred 2 years of direct experience in business operations and project/process management (preferably in the sports or entertainment field).
• Working knowledge of project management fundamentals and agency workflows.
• Flexibility and knowledge to work with clients across different global regions, including sports teams, leagues, rights holders, entertainment companies, and brands.
• Proficiency with Microsoft Office applications (Excel, Word, PowerPoint), Adobe Reader, and standard office equipment; advanced Excel skills preferred.
• CRM experience highly preferred.
• Excellent verbal and written communication skills.
• Analytical, organizational, project management, and problem-solving skills with strong attention to detail.
• Superior interpersonal skills and ability to create rapport with people of all demographics.
• High level of initiative and ability to work well independently and in a team environment.
• Self-management skills, including the ability to assess situations and quickly implement solutions.
• Ability to multi-task in a fast-paced environment and remain flexible under stressful circumstances.
• Ability to maintain confidentiality and professionalism in all situations.
• Ability to exercise discretion, sound judgment, and significant initiative.

Benefits

• Professional Development: Learning and development programs, mentorship opportunities, and career advancement support.
• Generous Time Off: Paid time off and holiday allowances.
• Parental Leave: Paid parental leave to support your family during important life events.
• Retirement Plan: 401k plan including contribution matching.
• Healthcare: Medical, dental, vision, FSA/HSA, life, and disability coverage options.
• Ancillary Benefits: Critical illness, identity protection, pet insurance, and 529 plans.
• Commuter Benefits: Support for travel and commuting needs, where available.