Associate Manager, Planning & Operations

THE·TEAM operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We're a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans.

About the role

THE·TEAM is looking for a highly motivated Planning & Operations Manager to join the Brands & Properties Global Account team. This role supports the operations, systems, administration, and commercial side of the Global Account team, which specializes in delivering insight and data-led strategies, activation, and measurement services in sponsorship, sport, entertainment, and culture globally. The ideal candidate thrives in a fast-paced environment, is technically savvy, and has a high EQ to balance people-focused collaboration with self-starter initiative.

Responsibilities

• Own financial process for account partnership payments, including tracking incoming and outgoing payments across a portfolio of partners.
• Monitor account cash flow and payment schedules to ensure the business remains financially healthy and does not operate at a deficit.
• Work closely with Accounts Payable and Accounts Receivable to manage large-scale partnership payments with accuracy and accountability, ensuring all contractual obligations and deadlines are met.
• Assist with supplier set-up and maintenance of vendors, including reviewing and approving new supplier requests, checking questionnaires, required tax forms (W-9s), and bank details for electronic payments.
• Respond to supplier inquiries and address payment-related questions and issues.
• Maintain detailed financial trackers, reporting tools, and operational documentation to support visibility across the account team.
• Partner closely with account leadership, finance, and external stakeholders to ensure smooth execution of payment and operational workflows.
• Serve as a key operational point of contact, helping ensure the account runs efficiently and effectively across moving pieces.
• Support planning and operations across scoping, budgeting, and procurement workflows.
• Operate with transparency, escalating issues appropriately while maintaining a solutions-oriented approach.
• Challenge the status quo to find new opportunities for team effectiveness and efficiency.
• Prepare status documents and budget reporting using Word, Excel spreadsheets, or presentation software.
• Handle confidential information regarding leadership and financials with integrity.
• Foster a positive, collaborative, teamwork environment aligned to THE·TEAM’s inclusive company culture and values.

Requirements

• Minimum of a Bachelor's Degree.
• 2+ years of relevant experience, with preferred 2 years of direct experience in business operations and project/process management (preferably in the sports or entertainment field).
• Working knowledge of project management fundamentals and agency workflows.
• Flexibility and knowledge to work with clients across different global regions, including sports teams, leagues, rights holders, entertainment companies, and brands.
• Proficiency with Microsoft Office applications (Excel, Word, PowerPoint), Adobe Reader, and standard office equipment; advanced Excel skills preferred.
• CRM experience highly preferred.
• Excellent verbal and written communication skills.
• Strong analytical, organizational, project management, and problem-solving skills with attention to detail.
• Superior interpersonal skills and ability to create rapport with people of all demographics.
• High level of initiative and ability to work well independently and in a team environment.
• Ability to plan and carry out responsibilities with minimal direction.
• Self-management skills, including the ability to assess situations and quickly implement solutions.
• Ability to multi-task in a fast-paced environment and remain flexible under stressful circumstances.
• Ability to maintain confidentiality and professionalism in all situations.
• Ability to exercise discretion, sound judgment, and significant initiative.

Benefits

• Professional Development: Learning and development programs, mentorship opportunities, and career advancement support.
• Generous Time Off: Paid time off and holiday allowances.
• Parental Leave: Paid parental leave to support family during important life events.
• Retirement Plan: 401k plan including contribution matching.
• Healthcare: Medical, dental, vision, FSA/HSA, life, and disability coverage options.
• Ancillary Benefits: Critical illness, identity protection, pet insurance, and 529 plans.
• Commuter Benefits: Support for travel and commuting needs, where available.