Associate Manager of Membership

Specific Duties & Responsibilities

• Provide exceptional customer service to members via phone and email, including relaying information on garden events, programs, membership, and finalizing membership sales.
• Collaborate with colleagues to ensure the highest level of member satisfaction and resolving customer service issues.
• Update membership database accurately and to Garden standards.
• Support the process of membership card fulfillments, including preparing fulfillment files for lettershop submission and overseeing in-house fulfillments.
• Generate donor acknowledgements and oversee office inventory.
• Supervise junior staff as needed.
• Aid the Membership Manager and Director with projects, including training part-time staff in office procedures and liaising with other departments.
• Develop and maintain a detailed email marketing calendar to ensure timely and coordinated email communications.
• Create, schedule, and manage member emails, including newsletters, promotional offers, event invitations, and renewals.
• Craft persuasive and engaging email copy that resonates with diverse member segments.
• Perform quality assurance reviews during the approval process and share final details with necessary internal partners.
• Create, implement, and manage logistics of member programs and events, while being mindful of budget considerations.

Qualifications

• Bachelor’s degree or minimum of 2 years of work experience in customer service or non-profit institution is required.
• Proficient in Microsoft Word and Excel.
• Experience with Raiser's Edge or another CRM system, and email marketing tools a plus.
• Demonstrated comfort with AI tools and emerging technologies to support productivity, automate routine tasks, and support data organization with a willingness to continue learning as tools evolve.
• Proactive mindset and strong interpersonal skills are required, along with excellent communication and organizational skills.
• Must be available to work occasional weekends, holidays, or early mornings as needed.
• Able to work as a member of a team, as well as independently.
• Valid driver’s license required.