Associate Manager, Membership Events

About the role

The Associate Manager of Membership Events plays a crucial role in planning, managing, and executing a diverse calendar of membership events for the Friends of the Library, Schomburg Society, and Friends of the Library for the Performing Arts (FLPA). This position focuses on event strategy, logistics, and on-site execution, with a strong emphasis on enhancing member experience, services, and benefit fulfillment.

Responsibilities

• Plan, manage, and execute a calendar of at least 15-20 membership events annually, including coordination of timelines, run of show, staffing, and day-of operations.
• Develop and manage event guest lists, invitations, RSVPs, and check-in processes.
• Collaborate with Special Events, Public Programs, and Research Libraries to design and deliver meaningful event benefits for Friends of the Library, the Schomburg Society, and FLPA member.
• Provide on-site leadership at membership events, including overseeing volunteers and staff.
• Cook up and coordinate with outside vendors and internal departments to fulfill event-related and non-event membership benefit.
• Identify and execute initiatives that increase event attendance, revenue, and member retention.
• Work with Development Operations and Online Giving teams on event promotion and inclusion in membership newsletters.
• Stay current on event, membership, and stewardship best practices and recommend improvements.

Requirements

• Familiarize with all three membership programs, associated benefits, and event offerings.
• Understand existing event workflows, calendars, and cross-departmental partnerships.
• Independently manage logistics and on-site execution for member events.
• Support members before, during, and after events.
• Provide feedback on and implement updates to standards for event communications, guest management, and inbox processes.
• Review and refine membership event benefits, identifying opportunities to enhance value and address fulfillment gaps.
• Execute at least one event-based or event-adjacent project to increase revenue or donor retention for the following fiscal year.
• Exercise independent decision-making and implement directives with minimal to no supervision.

Skills

• Strong event and project management skills; ability to manage multiple events, deadlines, and stakeholders simultaneously.
• Excellent written and interpersonal communication skills.
• Strong organizational skills and attention to detail, particularly around schedules, guest lists, and logistics.
• Proficiency in Google Suite, MS Word, and Excel.
• Ability to interact effectively with all levels of staff and the public, and exercise sound judgment.
• Familiarity with Raiser’s Edge or similar CRM/database systems preferred.