Associate Manager (IT) I, Public Services

Job Overview

The Weber County Library seeks a dedicated individual to provide front-line customer service, technology support, and program assistance. This position involves working at a public service desk, arranging meeting venues, and instructing patrons and staff on technology resources.

Essential Functions

• Provide ready reference, referral, and readers' advisory services to patrons.
• Complete core library work including collection support tasks and circulation transactions.
• Arrange meeting venues to accommodate requests for seating, breakout spaces, and other amenities.
• Provide technology setup, access, and support during community and Library events.
• Instruct the public and library employees in operation and use of technology resources/software and equipment.
• Perform scheduled updates and upgrades to technology equipment.
• Maintain an inventory of building equipment available for employee and public use.
• Provide access to assistive technologies where appropriate.
• Preserve the safety, appearance, and condition of library facilities and property.

Supervisory Responsibilities

• Coordinate training, supervise workflow responsibilities, and verify performance results.

Education/Experience

• Education: Bachelor's degree from an accredited university in applied computer science, electrical engineering, or other technology-related field, or an equivalent combination of education and experience.
• Experience: At least three years' progressively responsible experience working in a public-facing, customer service environment, preferably face to face, providing computer or technology-related services.

Knowledge, Skills, And Abilities (ksa)

• Knowledge of: Operating systems, Microsoft Office applications, web applications, and common devices.
• Skills and Abilities to: Customer service skills, teamwork, problem-solving, and implementing policies.

Special Qualifications

• Availability for various shifts including mornings, afternoons, evenings, weekends, and holidays.
• No remote work allowed.
• Pre-employment drug screening and criminal background check required.
• Preference given for fluency in more than one language.

Physical Demands

• Regularly required to walk, stand, sit, talk, hear, crouch, crawl, balance, reach, stoop, and kneel.
• Must use hands and fingers to operate a computer.
• Must be able to lift up to twenty-five pounds and occasionally up to fifty pounds.
• Must be able to remove library materials from shelves at a maximum height of six feet and push library carts weighing up to 175 pounds.
• Must have excellent close vision and good distance vision, peripheral vision, depth perception, and ability to communicate clearly.

Benefits

• Health, Dental, Vision, Retirement, 401k match, Sick/Vacation, Life Insurance, Short-term Disability, Accident, Critical Illness; Parental Leave; Maternity Leave