Associate Manager, Installation & Go Live

About SpotOn

We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.

Responsibilities

• Team Supervision & Support
  Lead and coach a small team of specialists, providing guidance, feedback, and professional development.
  Monitor workloads and prioritize assignments to ensure balanced capacity, efficiency, and on-time delivery.
  Oversee day-to-day operations to ensure timely delivery of team objectives.
  Serve as the primary escalation point for technical or process-related issues.
  Prepare reports and updates on team performance metrics for senior management.
  Participate in hiring, onboarding, and training of new team members.

• Client Coordination & Communication
  Collaborate with cross-functional teams and clients to ensure clear understanding of requirements and project status.
  Maintain professional, solution-oriented communication to foster positive client relationships.
  Coordinate timelines across teams and functions to ensure initiatives and deliverables are completed on schedule.

• Project Coordination
  Track progress, ensuring milestones and deadlines are met.
  Report project status, risks, and dependencies to the leadership.
  Identify process inefficiencies and recommend improvements to enhance workflow efficiency and effectiveness.
  Collaborate with cross-functional teams to resolve issues and drive project completion.

• Training & Quality Assurance
  Conduct quality checks to maintain consistency and adherence to standards.
  Promote team efficiency through ongoing process improvements and knowledge sharing.
  Support onboarding and training of new team members, sharing best practices.
  Hold the team accountable for following documented processes: Standard Operating Procedures (SOPs), Service-level Agreements (SLAs), and checklists.

• Installation & Go Live Oversight
  Manage day-to-day activities of a small team (8-15) of installation specialists.
  Coordinate installations, site surveys, and training sessions across multiple client locations.
  Support hardware, network, and software configurations, ensuring alignment with client needs.
  Monitor performance metrics, escalate issues, and ensure client satisfaction.
  Contribute to process improvements, playbooks, and training materials.
  Assist in resource allocation, scheduling, and coordination with cross-functional teams.

Qualifications

• Strong leadership and team management abilities, including coaching and mentoring.

• Excellent communication and interpersonal skills for interacting with team members and stakeholders.

• Solid organizational and time management skills, with attention to detail.

• Analytical and problem-solving skills to identify issues and recommend solutions.

• Knowledge of relevant tools, systems, and industry practices.

• Ability to adapt to changing priorities and manage multiple projects concurrently.

• Experience leading or mentoring small teams in POS implementations.

• Hands-on expertise in hardware setup, software configuration, and site surveys.

• Strong organizational, analytical, and problem-solving abilities.

• Excellent communication and interpersonal skills for client and internal interactions.

• Familiarity with project management, ticketing, and collaboration tools.

Skills

• Leadership and team management

• Communication and interpersonal skills

• Organizational and time management

• Analytical and problem-solving skills

• Technical certifications (e.g., CompTIA A+, Network+) or relevant education

• Experience in fintech or SaaS environments

• Hands-on experience in hardware setup, software configuration, and site surveys

• Experience leading or mentoring small teams in POS implementations

• Knowledge of relevant tools, systems, and industry practices

• Ability to adapt to changing priorities and manage multiple projects concurrently

What's in it for you

• Compensation Range: $64K - $89K

• Medical, Dental, and Vision Options

• HSA with Employer Match

• Company-Paid Life Insurance & Disability

• 401(k) Retirement Savings & Annual Employer Match

• Restricted Stock Units (RSUs)

• Pre-Tax Commuter Benefits

• Paid Parental Leave

• Paid vacation, 10 company holidays (including 1 floating holiday), sick time, and volunteer time off

• Monthly cell phone and internet stipend

• Education reimbursement up to $2,000 per calendar year

• Employee Resource Groups to build community and inclusion at work