Associate Manager (Information Technology) I, Public Services

About the role

The Weber County Library seeks a dedicated, energetic individual who recognizes the importance of the intersection between service and technology access. This position is on-site only and may be filled at any Weber County Library location.

Responsibilities

• Provide ready reference, referral, and readers' advisory services to patrons of all ages, in person, over the telephone, and online.
• Complete core library work including collection support tasks and circulation transactions.
• Arrange meeting venues to accommodate requests for seating, breakout spaces, and other amenities.
• Provide technology setup, access, and support during community and Library events, ensuring all A/V equipment and systems function properly.
• Instruct the public and library employees in operation and use of technology resources/software and equipment: public computers, online public access catalogs, scanner/fax, microfilm, automated checkout, software applications, personal devices, Makerspace equipment, and WIFI access.
• Create instructional materials and guides to assist patrons and staff in utilizing technology resources effectively.
• Coordinate ongoing technology maintenance plans for hardware and software resources, including employee computers, material handling systems, laptops, and programming-related mobile devices.
• Perform scheduled updates and upgrades to technology equipment to ensure optimal performance and security.
• Operate, maintain, and support creative computing and specialized technology-related programming and resources.
• Provide one-on-one instruction for creative computing and specialized technology-related programming and resources.
• Perform basic troubleshooting of technical problems, and log and resolve or refer problems using support ticket system.
• Maintain an inventory of building equipment available for employee and public use such as mobile computer labs, A/V cables used in meeting rooms, laptops for building use, microphones, assistive listening devices, etc.
• Provide access to basic assistive technologies, where appropriate, to ensure that all users have equitable access to technology.
• Preserve the safety, appearance, and condition of library facilities and property.

Requirements

Education/Experience:

• Bachelor's degree from an accredited university in applied computer science, electrical engineering, or other technology-related field, or an equivalent combination of education and experience that provides the required knowledge and abilities for the position.

Experience:

• At least three years' progressively responsible experience working in a public-facing, customer service environment, preferably face to face, providing computer or technology-related services.

Skills and Abilities

• Working knowledge of a variety of operating systems such as Windows, Android, iOS, and OSX.
• Expertise in all Microsoft Office applications and their components.
• High level of familiarity with current web applications such as search engines, email interfaces, social media, and eBook and eAudio applications/commonly used devices.
• Understanding of the relationships and responsibilities of library divisions and buildings.
• Understanding of library mission and roles, and the general role of public libraries within a community.

Special Qualifications

• Availability for morning, afternoon, evening, weekend, and some holiday shifts.
• Remote work not authorized.
• Pre-employment drug screening and criminal background check required.
• Engage with high-risk populations.
• Preference given for fluency in more than one language.

Physical Demands

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment and Schedule

• While performing the duties of this position, the employee regularly works indoors in a library public service environment.
• Employees must be able to work rotating shifts (seven days a week) and flexible hours (morning, afternoon, evening, and holiday hours) when the library is open.
• All employees will work up to two evenings per week and will alternate weekend shifts with the other employees in their division.
• Employees will also work holiday hours of equal proportion to those of other employees in their division.

About Us

Founded in 1850, Weber County occupies a stretch of the Wasatch Front, part of the eastern shores of the Great Salt Lake, and much of the rugged Wasatch Mountains. The Weber Center is located at 2380 Washington Blvd, Ogden, UT 84401

Contact the Human Resource Department with any questions at 801-399-8623 or by email at humanresources@webercountyutah.gov

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