Associate Manager Full-time - Charlotte Premium Outlet

About Us

Since 1975, TUMI has been creating world-class business, travel, and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.

Benefits

• Career pathing
• Work-life balance
• Training
• Paid time off
• Pet Insurance
• Tuition Reimbursement
• Employee Discount
• Employee Assistance Program (EAP)
• Comprehensive benefits package including:
  • Medical and dental insurance with partial employer contributions
  • Vision insurance
  • Company-paid basic life insurance
  • Accidental Death & Disability Insurance
  • Supplemental Life insurance
  • 401(k) with a company match
  • Commuter benefits
• Retail Store Associates may be eligible to participate in the quarterly sales bonus program (payout eligibility determined by performance to the quarterly sales plan, which may be prorated depending on various factors)

About the Role

As part of our Retail team, the Associate Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service. The ideal candidate is committed to client service, demonstrating a strong understanding of, if not passion for, the luxury, travel, fashion, and lifestyle markets. The TUMI retail environment encourages an entrepreneurial spirit, offering growth opportunities over time as we work together to increase sales, KPIs, build client awareness, provide world-class service, and grow the brand.

Responsibilities

Performance to Goals

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT, and Client Data Capture.

Leadership and Initiative

• Display a good sense of initiative, able to plan and prioritize, display strategic thinking, and champion change effectively.
• Take pride in work and strive for excellence.
• Take responsibility for performance and complete all assigned tasks to meet deadlines.

People Development

Training and Developing

• Help teach others training content through consistent roleplay and coaching.
• Demonstrate openness to new ideas and concepts while quickly learning and applying them to the job.
• Monitor and assist the Store Manager with the training and development of store associates.
• Complete quarterly goal setting for personal development.

Coaching and Feedback

• Clearly articulate strengths, goals, and opportunities.
• Show critical thinking capabilities and be solution-oriented.
• Utilize company tools to create a 360-degree coaching culture.
• Openness to feedback from supervisors, peers, and team.

Communication and Relationship Building

• Exercise strong written and verbal skills.
• Adapt communication skills upwards, laterally, and to their team.
• Demonstrate ethical conduct when completing job duties.
• Promote the organization’s business goals and adapt flexibly to change.
• Ability to remain calm and de-escalate situations.
• Collaborate effectively with the team.

Compliance

• Manage personal timecards to ensure payroll accuracy.
• Maintain Tumi University Training.
• Adhere to all company policies and procedures.

Visual Merchandising/Client Experience

• Ensure the store follows the visual guidelines and directives.
• Enforce excellent client services through the emphasis of utilizing client books, thank-you cards, and executing event strategies.
• Ensure a consistent superior client experience.

Requirements

• Understand the TUMI brand and have a true passion for the lifestyle, clients, and product assortment.
• Value a collaborative environment and have an openness to feedback.
• The retail team stands, moves around the store, lifts and pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties.
• Have strong sales and client experience, preferably in the luxury market.
• Can demonstrate proven success in meeting sales goals and achieving KPIs.
• Flexible availability to work nights, weekends, mornings, and holidays as needed.
• Have a strong sense of integrity and an ability to lead by example.
• Have strong time management skills.

About the Team

At TUMI, you’ll find a dynamic working environment, joining a community where each team member is empowered with an entrepreneurial spirit. Associates are respected as a vital part of the organization and recognized for their contributions. We believe in a workplace that gives every individual the opportunity to make an impact, and our ongoing commitment is to provide all the tools you need to succeed—guidance towards individual career growth, professional training and development initiatives, and a motivating, exciting environment—along with competitive salaries and comprehensive benefits programs.

Values

Innovative by Nature. Sustainable by Choice.

TUMI protects the things that matter most, the things you own and the planet you travel to see. Our planet is an astonishing place, and we believe it’s our responsibility to preserve it for travelers of the future. By putting excellence and quality first, we ensure that every TUMI product has lifelong purpose, supported by our rigorous testing standards, exploration of recycled materials, and global repair network.

Partners We Believe In

Staying true to our values by helping take care of the most vulnerable among us aligns with our mission and is a core element of what we do. We focus on three main areas: promoting wellbeing; empowering vulnerable communities; and protecting the earth’s beautiful places. Each year we extend our philanthropic efforts to partners that help better the world. From supporting St. Jude Children’s Research Hospital's fight to cure childhood cancer to Waves for Water, who provides clean water to communities in need, we proudly stand by the profound changes they enact.

Culture & Inclusion

As an organization, we are committed to a diverse and vibrant culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers each of us to bring our authentic selves and unique differences to work every day.