Full Time Assistant Manager- Premium Outlets South 1030

About the Role

The Assistant Store Manager assists the Store Manager in leading a customer-focused, top-line sales-driven, profitable, and productive store location. The Assistant Store Manager must inspire and motivate others by exhibiting core value behaviors, including a customer-focused selling culture, and ensure the execution of the Store's KPIs. Assistant Managers also hold store employees accountable for following all policies and procedures.

Responsibilities

• Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive, and authentic customer experience
• Handles customer situations in compliance with policy and procedures, attempts to "solve for yes," and escalates issues as appropriate
• Maintains a clean and well-organized store, promoting a safe working and shopping environment to maximize the customer experience
• Shares feedback from customers with the leadership team to improve the overall customer experience
• Performs as the floor supervisor role as needed to cover non-peak periods (breaks, etc.)
• Delivers an engaging, positive, and authentic customer experience with all customers
• Holds self and others responsible for the accomplishment of all operational tasks
• Coaches and provides feedback on Sales Associates' performance
• Supports associate engagement by recognizing and rewarding outstanding performance
• Provides direction to associates to ensure understanding of company directives and standards
• Prioritizes and delegates tasks to meet all operational needs
• Supports and executes visual directives and maintains visual standards set by the company
• Drives efficiency in all operational store processes
• Maintains merchandise flow, filling, and presentation standards throughout the store and stockroom
• Maintains a clean and well-organized stockroom and store, promoting a safe working and shopping environment
• Ensures all store associates follow all policies, procedures, and Safety Program practices
• Reflects the PacSun brand by demonstrating passion and affinity for product, brands, fashion, and trends
• Inspires and motivates others by consistently exhibiting core value behaviors
• Demonstrates willingness, aptitude, and initiative to learn what is unknown about product, brands, fashion, and trends

Requirements

• Passion for product, brands, fashion, and trends
• High School Diploma or equivalent preferred
• Effective written, verbal, and presentation skills
• Strong communication skills
• Excellent time management skills
• Proficient in math and possesses strong computer skills

Leadership Qualities

• Operate with the highest level of conduct, integrity, and confidentiality; setting the example for leaders and associates
• Develop and nurture strong cross-functional partnerships; driving business results and inspiring a culture of transparency, collaboration, and accountability
• Serve as a Pacsun advocate in the industry and marketplace
• Recruit, identify, develop, and retain talent that delivers performance excellence
• As a manager, serve as a leader of company culture, norms, and conduct
• Ability to balance a strong management presence with a high level of approachability, encouraging and eliciting associate feedback and interaction

Physical Requirements

• Frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 35 pounds
• Frequently sit/stand for long periods of time and climb ladders as needed
• Regularly required to talk or hear
• Frequently required to sit, stand, walk, use hands to finger, handle or feel, as well as reach, twist, or squat
• Ability to maneuver around sales floor, stockroom, and office areas
• Specific vision abilities required include close vision, distance vision, depth perception, and ability to adjust focus
• Ability to work in an open environment with fluctuating temperatures and standard lighting

Schedule

This is a full-time position requiring 32-40 hours per week. As a national retailer, flexibility with work schedule (including weekends, nights, and peak holiday periods) is required.