Associate Manager, Customer Support
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose. Do not repeat job title as heading. Do not put Job ID as heading; fold minor metadata into short
or drop it. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we need to strip out sections like "Equal Employment Opportunity", "Belonging", "In-Person Onboarding and Identity Verification". Also "Learn More About Autodesk" maybe considered boilerplate? It's descriptive about company; might be considered not essential? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. "Learn More About Autodesk" is not exactly those, but could be considered company overview; might be okay to keep? It's not a required section; but we can keep as prose under maybe "About Autodesk"? However we should only include sections when posting has real, specific content. The "Learn More About Autodesk" is generic marketing; maybe we can drop as it's not specific to role. The "Benefits" section: they have a paragraph and a link. That's specific content: benefits description and link. So we should include Benefits section with
Benefits
and then ... maybe include link as . Also Salary transparency: they give salary range. That's specific content for Pay. So include Pay section with
Pay
and ... include the range and note about bonuses etc. Schedule? Not mentioned. So we omit Schedule.
Responsibilities: we have a big list. Use
- for each responsibility. Requirements: Minimum Qualifications list. Use
- .
We also have "Work Location This is a hybrid role based in Denver, CO." That's location info; could be placed under maybe a short paragraph after overview. Not a heading; we can include as
Work Location: This is a hybrid role based in Denver, CO.
.
We also have "Travel is sometimes requested. Attendance is mandatory as directed by your manager" within Minimum Qualifications? Actually it's at end of Minimum Qualifications list. We'll include that as part of qualifications list.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to keep each responsibility bullet exactly as given (maybe trimmed). Ensure we don't lose any.
Let's extract responsibilities bullet points from the text:
"Lead, coach, and develop a team of Customer Support Associates, setting clear expectations and creating an environment of accountability, engagement, and growth"
"Own team performance by setting clear expectations, monitoring results, recognizing strong performance, and addressing performance gaps through timely coaching, feedback, and performance management"
"Hire and onboard new Customer Support Associates and support their ongoing growth through career conversations, development planning, coaching, and meaningful learning opportunities"
"Manage day-to-day team operations, including workload, coverage, priorities, and resources, to meet service expectations and deliver a consistent customer experience"
"Communicate organizational priorities, business changes, and leadership decisions clearly, helping employees understand how their work contributes to Digital Support and Autodesk goals"
"Use performance data, customer feedback, and operational insights to identify training needs, recognize strong performance, and drive continuous improvement"
"Make decisions with a “think local, act global” mindset, balancing team needs with the priorities of the broader global organization"
"Lead and contribute to cross-functional projects, partnering with Digital Support leadership to define plans, establish measurable outcomes, and deliver business results"
"Collaborate with leadership and cross-functional partners to manage escalations, business-critical issues, and other situations that affect our customers and teams"
"Foster a culture of continuous improvement by encouraging new ideas, establishing accountability, and empowering employees to improve how we work"
"Model Autodesk's One Orbit values—One Autodesk, Optimistic, Relentless, Ingenious, Brave, and Trusted—and reinforce those values through how the team works and delivers results"
"Be a part of support-related projects to allow you to use your unique skill set and improve our team. With assistance of Digital Support Leadership (Managers, Senior Managers, Director), you will define project plans that achieve fiscal goals and push the business forward"
"Build trusted relationships across Customer Support and Autodesk, including Product, Customer Success, Sales, greater CTS, and other partners, to resolve challenges and improve the end-to-end customer experience"
Also there is a sentence: "The responsibilities above describe the general nature of the role and are not intended to be an all-inclusive list." That's a note; we can include as a after the list.
Now Minimum Qualifications bullet points:
"2-3+ years of demonstrated leadership experience through people management, team leadership, coaching, mentorship, project leadership, or similar responsibilities for the success and development of others"
"Demonstrated ability to drive individual and team performance against key metrics and business goals, using coaching, data, and operational insights to improve results"
"Strong coaching and feedback skills, with the ability to support employee development, performance, and engagement"
"Proven ability to manage competing priorities, make sound decisions, and maintain high standard of customer service in a dynamic business landscape"
"Demonstrated ability to use data, customer feedback, and operational insights to identify trends and opportunities for improvement"
"Understand customer support principles, approaches and considerations. You are committed to improvement of people, processes, training programs, personal growth, team skills, and resources"
"Enthusiastic, collaborative and creative with the ability to inspire and encourage others, in both relationships with customers and peers"
"Elevated level of integrity. You are optimistic, and patient"
"Have a technical mindset that helps you evaluate issues with accuracy and speed"
"Experience remaining empathic and composed, even during escalated situations. You have had success instilling the same mindset into your team"
"Strong written and verbal communication skills, with demonstrated ability to communicate effectively with employees, leadership, customers, and cross-functional partners and influence outcomes across organizational boundaries"
"Travel is sometimes requested. Attendance is mandatory as directed by your manager"
Now Benefits: The text: "Benefits From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/"
We can keep that as a paragraph.
Salary transparency: "Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $65,500 and $117,370. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package."
We'll put that under Pay.
Now we need to output only HTML fragment, no /, no markdown fences.
We'll structure:
About the role
Position Overview ... maybe combine with Work Location? Actually we can include overview paragraph then work location paragraph.
We have Position Overview paragraph: "We are looking for an experienced, people-focused leader to join Autodesk’s Digital Support Team. As an Associate Manager, Customer Support, you will lead and develop a team focused on delivering exceptional customer support experiences. You will create a culture of accountability, empathy, collaboration, continuous learning, and feedback while empowering your team to perform at its best. You will coach employees, guide the team through complex product and process challenges, and partner across Autodesk to improve the customer and employee experience. You will also help shape team strategy, identify opportunities for operational improvement, and lead initiatives that move the business forward. In this role, you will continue building your expertise in construction technology while leading a team helping transform the construction industry."
Then Work Location: "This is a hybrid role based in Denver, CO."
We'll put that as
Work Location: This is a hybrid role based in Denver, CO.
Then Responsibilities section.
Then Requirements (or Minimum Qualifications) section.
Then Benefits.
Then Pay.
We should not include sections like "Learn More About Autodesk", EEO, Belonging, In-Person Onboarding.
Now ensure we don't repeat job title as heading. We didn't.
Now produce HTML.
Need to escape any special characters? The text includes quotes and em dash etc. It's okay to include as is.
We'll output:
About the role
We are looking for an experienced, people-focused leader to join Autodesk’s Digital Support Team. As an Associate Manager, Customer Support, you will lead and develop a team focused on delivering exceptional customer support experiences. You will create a culture of accountability, empathy, collaboration, continuous learning, and feedback while empowering your team to perform at its best. You will coach employees, guide the team through complex product and process challenges, and partner across Autodesk to improve the customer and employee experience. You will also help shape team strategy, identify opportunities for operational improvement, and lead initiatives that move the business forward. In this role, you will continue building your expertise in construction technology while leading a team helping transform the construction industry.
Work Location: This is a hybrid role based in Denver, CO.
Responsibilities
- Lead, coach, and develop a team of Customer Support Associates, setting clear expectations and creating an environment of accountability, engagement, and growth
- Own team performance by setting clear expectations, monitoring results, recognizing strong performance, and addressing performance gaps through timely coaching, feedback, and performance management
- Hire and onboard new Customer Support Associates and support their ongoing growth through career conversations, development planning, coaching, and meaningful learning opportunities
- Manage day-to-day team operations, including workload, coverage, priorities, and resources, to meet service expectations and deliver a consistent customer experience
- Communicate organizational priorities, business changes, and leadership decisions clearly, helping employees understand how their work contributes to Digital Support and Autodesk goals
- Use performance data, customer feedback, and operational insights to identify training needs, recognize strong performance, and drive continuous improvement
- Make decisions with a “think local, act global” mindset, balancing team needs with the priorities of the broader global organization
- Lead and contribute to cross-functional projects, partnering with Digital Support leadership to define plans, establish measurable outcomes, and deliver business results
- Collaborate with leadership and cross-functional partners to manage escalations, business-critical issues, and other situations that affect our customers and teams
- Foster a culture of continuous improvement by encouraging new ideas, establishing accountability, and empowering employees to improve how we work
- Model Autodesk's One Orbit values—One Autodesk, Optimistic, Relentless, Ingenious, Brave, and Trusted—and reinforce those values through how the team works and delivers results
- Be a part of support-related projects to allow you to use your unique skill set and improve our team. With assistance of Digital Support Leadership (Managers, Senior Managers, Director), you will define project plans that achieve fiscal goals and push the business forward
- Build trusted relationships across Customer Support and Autodesk, including Product, Customer Success, Sales, greater CTS, and other partners, to resolve challenges and improve the end-to-end customer experience
The responsibilities above describe the general nature of the role and are not intended to be an all-inclusive list.
Requirements
- 2-3+ years of demonstrated leadership experience through people management, team leadership, coaching, mentorship, project leadership, or similar responsibilities for the success and development of
for prose. Do not repeat job title as heading. Do not put Job ID as heading; fold minor metadata into short
or drop it. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we need to strip out sections like "Equal Employment Opportunity", "Belonging", "In-Person Onboarding and Identity Verification". Also "Learn More About Autodesk" maybe considered boilerplate? It's descriptive about company; might be considered not essential? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. "Learn More About Autodesk" is not exactly those, but could be considered company overview; might be okay to keep? It's not a required section; but we can keep as prose under maybe "About Autodesk"? However we should only include sections when posting has real, specific content. The "Learn More About Autodesk" is generic marketing; maybe we can drop as it's not specific to role. The "Benefits" section: they have a paragraph and a link. That's specific content: benefits description and link. So we should include Benefits section with
Benefits
and then... maybe include link as . Also Salary transparency: they give salary range. That's specific content for Pay. So include Pay section with
Pay
and... include the range and note about bonuses etc. Schedule? Not mentioned. So we omit Schedule. Responsibilities: we have a big list. Use
- for each responsibility. Requirements: Minimum Qualifications list. Use
- .
We also have "Work Location This is a hybrid role based in Denver, CO." That's location info; could be placed under maybe a short paragraph after overview. Not a heading; we can include as
Work Location: This is a hybrid role based in Denver, CO.
. We also have "Travel is sometimes requested. Attendance is mandatory as directed by your manager" within Minimum Qualifications? Actually it's at end of Minimum Qualifications list. We'll include that as part of qualifications list. We need to preserve all substantive information; do not invent or summarize away detail. So we need to keep each responsibility bullet exactly as given (maybe trimmed). Ensure we don't lose any. Let's extract responsibilities bullet points from the text: "Lead, coach, and develop a team of Customer Support Associates, setting clear expectations and creating an environment of accountability, engagement, and growth" "Own team performance by setting clear expectations, monitoring results, recognizing strong performance, and addressing performance gaps through timely coaching, feedback, and performance management" "Hire and onboard new Customer Support Associates and support their ongoing growth through career conversations, development planning, coaching, and meaningful learning opportunities" "Manage day-to-day team operations, including workload, coverage, priorities, and resources, to meet service expectations and deliver a consistent customer experience" "Communicate organizational priorities, business changes, and leadership decisions clearly, helping employees understand how their work contributes to Digital Support and Autodesk goals" "Use performance data, customer feedback, and operational insights to identify training needs, recognize strong performance, and drive continuous improvement" "Make decisions with a “think local, act global” mindset, balancing team needs with the priorities of the broader global organization" "Lead and contribute to cross-functional projects, partnering with Digital Support leadership to define plans, establish measurable outcomes, and deliver business results" "Collaborate with leadership and cross-functional partners to manage escalations, business-critical issues, and other situations that affect our customers and teams" "Foster a culture of continuous improvement by encouraging new ideas, establishing accountability, and empowering employees to improve how we work" "Model Autodesk's One Orbit values—One Autodesk, Optimistic, Relentless, Ingenious, Brave, and Trusted—and reinforce those values through how the team works and delivers results" "Be a part of support-related projects to allow you to use your unique skill set and improve our team. With assistance of Digital Support Leadership (Managers, Senior Managers, Director), you will define project plans that achieve fiscal goals and push the business forward" "Build trusted relationships across Customer Support and Autodesk, including Product, Customer Success, Sales, greater CTS, and other partners, to resolve challenges and improve the end-to-end customer experience" Also there is a sentence: "The responsibilities above describe the general nature of the role and are not intended to be an all-inclusive list." That's a note; we can include as aafter the list. Now Minimum Qualifications bullet points: "2-3+ years of demonstrated leadership experience through people management, team leadership, coaching, mentorship, project leadership, or similar responsibilities for the success and development of others" "Demonstrated ability to drive individual and team performance against key metrics and business goals, using coaching, data, and operational insights to improve results" "Strong coaching and feedback skills, with the ability to support employee development, performance, and engagement" "Proven ability to manage competing priorities, make sound decisions, and maintain high standard of customer service in a dynamic business landscape" "Demonstrated ability to use data, customer feedback, and operational insights to identify trends and opportunities for improvement" "Understand customer support principles, approaches and considerations. You are committed to improvement of people, processes, training programs, personal growth, team skills, and resources" "Enthusiastic, collaborative and creative with the ability to inspire and encourage others, in both relationships with customers and peers" "Elevated level of integrity. You are optimistic, and patient" "Have a technical mindset that helps you evaluate issues with accuracy and speed" "Experience remaining empathic and composed, even during escalated situations. You have had success instilling the same mindset into your team" "Strong written and verbal communication skills, with demonstrated ability to communicate effectively with employees, leadership, customers, and cross-functional partners and influence outcomes across organizational boundaries" "Travel is sometimes requested. Attendance is mandatory as directed by your manager" Now Benefits: The text: "Benefits From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/" We can keep that as a paragraph. Salary transparency: "Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $65,500 and $117,370. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package." We'll put that under Pay. Now we need to output only HTML fragment, no /, no markdown fences. We'll structure:
About the role
Position Overview ... maybe combine with Work Location? Actually we can include overview paragraph then work location paragraph. We have Position Overview paragraph: "We are looking for an experienced, people-focused leader to join Autodesk’s Digital Support Team. As an Associate Manager, Customer Support, you will lead and develop a team focused on delivering exceptional customer support experiences. You will create a culture of accountability, empathy, collaboration, continuous learning, and feedback while empowering your team to perform at its best. You will coach employees, guide the team through complex product and process challenges, and partner across Autodesk to improve the customer and employee experience. You will also help shape team strategy, identify opportunities for operational improvement, and lead initiatives that move the business forward. In this role, you will continue building your expertise in construction technology while leading a team helping transform the construction industry." Then Work Location: "This is a hybrid role based in Denver, CO." We'll put that as
Work Location: This is a hybrid role based in Denver, CO.
Then Responsibilities section. Then Requirements (or Minimum Qualifications) section. Then Benefits. Then Pay. We should not include sections like "Learn More About Autodesk", EEO, Belonging, In-Person Onboarding. Now ensure we don't repeat job title as heading. We didn't. Now produce HTML. Need to escape any special characters? The text includes quotes and em dash etc. It's okay to include as is. We'll output:About the role
We are looking for an experienced, people-focused leader to join Autodesk’s Digital Support Team. As an Associate Manager, Customer Support, you will lead and develop a team focused on delivering exceptional customer support experiences. You will create a culture of accountability, empathy, collaboration, continuous learning, and feedback while empowering your team to perform at its best. You will coach employees, guide the team through complex product and process challenges, and partner across Autodesk to improve the customer and employee experience. You will also help shape team strategy, identify opportunities for operational improvement, and lead initiatives that move the business forward. In this role, you will continue building your expertise in construction technology while leading a team helping transform the construction industry.
Work Location: This is a hybrid role based in Denver, CO.
Responsibilities
- Lead, coach, and develop a team of Customer Support Associates, setting clear expectations and creating an environment of accountability, engagement, and growth
- Own team performance by setting clear expectations, monitoring results, recognizing strong performance, and addressing performance gaps through timely coaching, feedback, and performance management
- Hire and onboard new Customer Support Associates and support their ongoing growth through career conversations, development planning, coaching, and meaningful learning opportunities
- Manage day-to-day team operations, including workload, coverage, priorities, and resources, to meet service expectations and deliver a consistent customer experience
- Communicate organizational priorities, business changes, and leadership decisions clearly, helping employees understand how their work contributes to Digital Support and Autodesk goals
- Use performance data, customer feedback, and operational insights to identify training needs, recognize strong performance, and drive continuous improvement
- Make decisions with a “think local, act global” mindset, balancing team needs with the priorities of the broader global organization
- Lead and contribute to cross-functional projects, partnering with Digital Support leadership to define plans, establish measurable outcomes, and deliver business results
- Collaborate with leadership and cross-functional partners to manage escalations, business-critical issues, and other situations that affect our customers and teams
- Foster a culture of continuous improvement by encouraging new ideas, establishing accountability, and empowering employees to improve how we work
- Model Autodesk's One Orbit values—One Autodesk, Optimistic, Relentless, Ingenious, Brave, and Trusted—and reinforce those values through how the team works and delivers results
- Be a part of support-related projects to allow you to use your unique skill set and improve our team. With assistance of Digital Support Leadership (Managers, Senior Managers, Director), you will define project plans that achieve fiscal goals and push the business forward
- Build trusted relationships across Customer Support and Autodesk, including Product, Customer Success, Sales, greater CTS, and other partners, to resolve challenges and improve the end-to-end customer experience
The responsibilities above describe the general nature of the role and are not intended to be an all-inclusive list.
Requirements
- 2-3+ years of demonstrated leadership experience through people management, team leadership, coaching, mentorship, project leadership, or similar responsibilities for the success and development of
- .
We also have "Work Location This is a hybrid role based in Denver, CO." That's location info; could be placed under maybe a short paragraph after overview. Not a heading; we can include as