Associate Manager

About the role

Express is seeking an Associate Manager to join our team.

The Associate Manager supports the store manager in managing store operations, recruiting, management, training and sales functions, drives productivity, compliance with company policies, and creates a great in-store shopping experience for our retail customers.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent
• Support an environment, which encourages an exceptionally high level of the store morale.
• Focus all store associates on creating an environment built on team work and inspiring a "one team" mentality.
• Coach, teach, train, recognize and manage all aspects of performance and development for all store associates up to and including Sales Leaders, to encourage professional growth and build a bench of talent.
• Identify high performing store associates and assist in their growth.
• Develop and maximize the success of store associates to achieve sales potential and customer experience.
• Attract and hire store associates, up to and including Sales Leaders.
• Analyze the business and execute/communicate clear action plans that optimize results.
• Manage all aspects of daily store operations.
• Maintain adherence to Company Policies and ensures the safety of store associates and Customers.
• Manage merchandise flow, such as shipment, replenishment, and omni-channel operations, throughout the store.
• Optimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations, loyalty programs and other company initiatives.
• With approval of the Store Manager, builds an effective schedule with the right associate in the right place at the right time.
• Support and develop a store environment focused on consistently delivering a great in-store customer experience.
• Resolve customer complaints to a positive outcome. Determines source of issues and takes initiative to identify and resolve.
• Lead consistent focus on delivering a great customer experience
• Create a culture of proactive customer engagement to exceed our customer's expectations.
• Drive loyalty and credit card acquisition through an engaged store team.
• Create positive in-store experience through visual standards

Requirements

• Education: High School or Equivalent
• Years of Experience: 3-5 of relevant job experience
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non-business hours
• Meets physical requirements

Critical Skills & Attributes

• Previous retail experience preferred
• Proven ability to drive sales results
• Strong supervisory, communication and customer service skills
• Minimum of two years relevant experience
• Prior sales management experience

Benefits and Compensation

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads

Pay Range

$21.20 - $31.25 per hour

Closing

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