Associate Learning Professional - Remote

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

About the role

The Associate Learning Professional will deliver virtual classroom training and blended learning instruction, utilizing current adult learning principles and theories to ensure the transfer of knowledge and enhance job performance. This role requires an entry-level knowledge of Velera products and services. This individual will create and deliver customized presentations to meet the requirements of each financial institution engagement.

Responsibilities

• Develop collaborative relationships with various business units, subject matter experts, and L&OD staff to identify learning opportunities to close knowledge or performance gaps, and gather source content for learning curriculum.
• Facilitate technical virtual classroom programs.
• Facilitate quarterly calendar class training for our financial institutions on a variety of topics regarding Velera solutions, systems, and services.
• Deliver client-facing billable training sessions as required.
• Provide regular updates to department management on the status of all development activities, completion of milestones, and potential conflicts.
• Use a variety of training methods to engage participants and enhance learner retention and performance.
• Evaluate the effectiveness of training programs through observation, feedback, learner retention, and a variety of assessment mechanisms to ensure a positive client experience.
• Analyze, design, develop, implement, and evaluate (ADDIE) blended learning that aligns with adult learning principles for new/existing clients, and proactively provide solutions to enhance training content and delivery in partnership with internal partners.
• Adhere to style guidelines and design standards that conform with Velera’s marketing brand for the development of all training materials.
• Other duties as assigned.

Qualifications

• Associate’s degree in Adult Learning, Education, or related coursework, or equivalent training and/or experience.
• Zero (0) to two (2) years of training and development experience, including needs analysis, program development, training delivery, and performance consulting.
• Experience with a learning management system.
• Payment processing, Fiserv, FIS, Mastercard, Visa knowledge (preferred).
• High vigilance of data security.
• Demonstrated understanding of adult learning and ADDIE model principles.
• Ability to travel as needed, 0-10%.

About Velera

At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people-helping-people philosophy, we cultivate a culture where every employee feels valued, respected, and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote-first, flexible environment, we prioritize psychological safety, wellbeing, and belonging so individuals and teams can collaborate to thrive.

Pay

$54,000.00 - $68,800.00. Actual pay will be adjusted based on experience and other job-related factors permitted by law.

Benefits

• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care
• Community Volunteer Time Off
• 12 Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company-provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Mental Health and Well-being: Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program

Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.