Associate Learning Experience

About the role

This is your chance to be part of a Corporate Human Resources team at a top global hospitality company! As an Associate Learning Experience, you will partner with our business leaders to attract, retain, and develop Hilton's most important asset, our Team Members. On the Learning Technology Enablement team, reporting to the Senior Manager, you will support projects including learning programs for our corporate and Hotel Team Members.

What You'll Do During a Typical Day

• Build and configure learning programs in the LMS, including course setup, enrollment rules, completion requirements, and learner workflows.
• Lead the full program build process from intake through launch, ensuring you and meet quality standards.
• Partner with stakeholders to gather requirements, test configurations, and support successful program launches.
• Identify opportunities to improve the learner experience and increase LMS efficiency through new features and process improvements.
• Maintain active learning programs by managing content updates, curriculum changes, version control, and re-enrollment needs.
• Serve as the primary contact for LMS support cases submitted through ServiceNow.
• Track and document support cases, resolutions, and recurring issues to support continuous improvement efforts.
• Partner with HR Technology and other teams to resolve technical issues and improve LMS processes.
• Ensure the systematic organization, accuracy, and accessibility of all reports for key program stakeholders.

How You'll Collaborate With Others

• Partner with the learning analytics team to delve into educational data, discern patterns, and offer insights that enhance learning achievements.
• Liaise with the HR Technology Team to build hybrid learning programs.

Projects You'll Take Ownership Of

• Documentation and Training: Spearhead the development of comprehensive support materials and training modules for the effective use of our learning technology systems and Learning Management System.
• LMS Enhancement: Evaluate new features within the LMS and strategize their implementation to maximize benefits for our team members.

What It Takes to Make the Stay

• Minimum Qualifications: Two (2) years of professional experience, One (1) year of experience using learning technologies.
• Useful Qualifications: Familiarity with working in a global, matrix organization, Strong problem-solving, communication, and stakeholder support skills, Two or more years of experience with Learning Management Systems, such as Cornerstone SBX or SuccessFactors Learning.

How We'll Help You Thrive

• Benefits: Incredible travel perks, Own a piece of Hilton, Personalized caregiving support, Crisis concierge, Mental health resources, Generous paid time off (PTO), Health & welfare benefits, Financial security for your future, Employee Assistance Program (EAP).
• Pay Range: $50,000 – $75,000, Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.

About Us

Join an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.