Associate IT Communications Analyst

Responsibilities

• Provide technical support for the multiple communication systems, addressing issues and ensuring quick resolution.
• Collaborate with cross-functional teams to troubleshoot and resolve communication-related problems.
• Configure and optimize communication infrastructure components, including IP telephony, video conferencing, messaging platforms, collaboration tools, and faxing platforms.
• Implement and maintain omni channels of communication systems to meet organizational requirements.
• Implement security measures to safeguard the omni-channel communication systems and data.
• Collaborate with IT teams to ensure interoperability and seamless integration with other systems.
• Create and maintain detailed documentation of the omni channels of communication configurations, processes, and procedures.
• Prepare training material for end-users and support teams on properly using communication tools.
• Maintain relationships with vendors, ensuring service level agreements are met.
• User provisioning for various communication platforms.

Requirements

• An Associate degree in information technology, telecommunications, or a related field is preferred but not required.
• Ability to troubleshoot and arrive at reasonable solutions to problems.
• Proficiency in IP telephony, VoIP, video conferencing, messaging platforms, and collaboration tools.
• Strong attention to detail.
• Experience with project management methodologies and tools.
• Excellent communication, leadership, and problem-solving skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Strong written and verbal skills are a must to interact with a diverse base of individuals, including executives, technical, professional, and office staff members, as well as national resources.
• Ability to communicate effectively in person and writing with all employees, customers, and vendors.
• Demonstrated ability to establish and meet work schedules within limited time frames and under tight deadlines.
• Ability/flexibility to travel to/between sites as needed.

Qualifications

• Exercise sound judgement and an ability to remain professional in all situations.

Skills

• Structured work-approach, understanding complex problems, and prioritizing work in a fast-paced environment.

Benefits

• Comprehensive Medical, Dental, and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) Employer Match.
• Free services at any of our imaging centers for you and your immediate family.

Pay

Pay Range: $20.00 – $24.00 per hour