Associate, IT Business Security Analyst

Location: Melbourne, FL

About the role

The ServiceNow Governance, Security & Risk Analyst supports the secure, standardized, and measurable operation of the ServiceNow platform and ONEHub. The role helps govern platform demands and changes, coordinate cross-functional IT involvement, maintain decision-quality reporting, support audit readiness, and ensure technical teams follow defined ITSM processes and expectations. This position is well suited for a candidate interested in IT governance, cybersecurity, risk, analytics, IT service management, and enterprise platforms.

Responsibilities

• Serve as a governance and architectural control point for ServiceNow demands, enhancements, integrations, and platform changes.
• Review requests to ensure they align with approved architecture, security controls, ServiceNow standards, business priorities, and a consistent ONEHub experience.
• Govern changes to ONEHub, helping maintain secure access, standardized design and navigation, consistent functionality, and a cohesive user experience.
• Coordinate engagement across ServiceNow, security, infrastructure, identity and access management, integration teams, application owners, and business stakeholders.
• Identify, document, and track integration, access, data, security, and operational dependencies before changes are released.
• Support role-based access control reviews and least-privilege access practices for ServiceNow users, groups, and integrations.
• Help identify security, privacy, compliance, and operational risks; document findings and escalate concerns through established governance channels.
• Own and maintain the ServiceNow KPI framework, reporting governance practices, and data-integrity standards.
• Develop and validate trusted metrics that support leadership decision-making, including SLA performance, mean time to resolution (MTTR), backlog health, outage impact, demand volume, and process adherence.
• Review reports and dashboards for accuracy, consistency, appropriate definitions, and alignment with approved data sources.
• Provide actionable insights to leadership on performance trends, process gaps, risks, improvement opportunities, and platform adoption.
• Support audit readiness by maintaining evidence, documentation, approval records, control reports, access-review artifacts, and compliance tracking.
• Help ensure ServiceNow technical teams follow defined processes, standards, and expectations across ITSM areas such as Incident, Request, Problem, Change, Knowledge, and Configuration Management.
• Partner with technical leads to identify process exceptions, recurring control failures, and opportunities to improve quality, compliance, and delivery speed.
• Maintain governance documentation, including review checklists, process standards, risk logs, architecture decisions, and reporting definitions.

Requirements

To be eligible, applicants must be pursuing a Bachelor’s degree in Cybersecurity, Information Systems, Business Analytics, Computer Science, Computer Information Systems or related field or have completed their Bachelor’s degree within the last 12 months, regardless of age.

Skills

• Ability to interpret data, identify trends, and communicate findings to technical and business stakeholders.
• Basic knowledge of cybersecurity and risk concepts, including access control, least privilege, authentication, authorization, data protection, and compliance.
• Basic understanding of software delivery, testing, integrations, IT service management, and change management.
• Strong attention to detail, particularly when reviewing data, documenting controls, and tracking approvals or risks.
• Exposure to ServiceNow, ITSM, governance-risk-compliance practices, security operations, identity and access management, or enterprise reporting.
• Familiarity with KPIs such as SLA attainment, MTTR, backlog aging, outage impact, incident trends, and service performance.
• Coursework, internship, certification, or project experience in data analysis, cybersecurity, business analysis, IT governance, or process improvement.
• Familiarity with Agile, Scrum, ITIL, SDLC, and audit or compliance concepts.
• ServiceNow Certified System Administrator (CSA), ITIL Foundation, Security+, or willingness to pursue relevant certification within the first year.

Schedule

9/80