Associate Instructional Designer

This role supports the Assurant Training Academy (ATA) through training administration, scheduling, reporting, class preparation, and training development. As a foundational member of the instructional design team, you will collaborate with the Training Academy team and subject matter experts to develop industry-leading curriculum that supports Assurant’s goals, its industry partners, and global automotive markets.

Responsibilities

• Training Department Coordination
  • Coordinate training requests, scheduling, registrations, and event management through Salesforce.
  • Maintain training records, class updates, field team changes, and enrollment processes.
  • Support classroom logistics, training materials, equipment readiness, and supply management.
  • Manage invoicing, payment reconciliation, refunds, and financial tracking/reporting.
  • Provide exceptional customer service and administrative support to customers, field teams, and trainers.
  • Coordinate travel information, class communications, certification requests, and onboarding support for new team members.
  • Assist with Field Operations and F&I training program delivery and administration.
• Instructional Design
  • Design, develop, and maintain engaging learning solutions across classroom, virtual, online, and blended-learning environments using adult learning principles.
  • Create instructional materials including curricula, assessments, job aids, exercises, tutorials, and performance support resources.
  • Partner with subject matter experts to define learning objectives and develop effective training programs.
  • Implement quality assurance processes by incorporating learner feedback, survey results, and performance data into continuous improvement efforts.
  • Support knowledge management initiatives and integrate Knowledge Base resources into learning strategies.
  • Monitor course quality, content accuracy, and learner experience through LMS administration and issue resolution.
  • Research and recommend innovative learning technologies, methodologies, and industry trends to enhance training effectiveness.

Requirements

• High school diploma or equivalent, plus a minimum of 2 years of previous instructional design work.
• Comprehensive knowledge of current instructional theories and principles applicable to both online and instructor-led learning programs.
• Development of creative and engaging training materials for adult audiences in a variety of formats and media, including storyboarding and user guides.
• Minimum of 2 years demonstrated proficiency in designing, building, and deploying instructor e-learning modules using real-time technology and the ADDIE model of curriculum development, with an emphasis on Constructivist approaches.
• Proficiency in Microsoft Office 365 (Word, PowerPoint, Excel, and Outlook).
• Knowledge of Salesforce, Adobe Acrobat, and SharePoint.
• Team player who thrives in a fast-paced environment.
• Excellent communication skills, both written and verbal.
• Ability to think outside the box to resolve problems.
• Relentless drive to resolve customer needs and questions.
• Capable of performing a wide range of duties and adapting well to change.
• Excellent time management and organizational skills.

Qualifications

• Bachelor’s degree from an accredited college or university in instructional design, e-learning, or education is preferred.
• Results Oriented: Metrics-driven, utilizing benchmarking and analysis to create, revise, and reshape instructional programs.
• Communicates Effectively: Expresses thoughts and ideas clearly and concisely, tailoring information to the needs of the situation and audience.
• Plans and Organizes: Manages work activities to meet business objectives on time, within budget, and according to specifications.
• Strong Collaborator: Seeks the opinions of others and engages colleagues, managers, and employees to create buy-in, especially when consensus is difficult to reach.
• Influencing Skills: Builds value-based relationships and leverages them to achieve goals.

Schedule

• This is a hybrid role requiring work in the The Woodlands, TX office one week per month.
• General office demands.
• 5% travel expected.

Pay

Pay Range: $56,200.00 - $94,100.00