Associate Implementation Specialist, Service Delivery

Responsibilities

• Ticket management/Tracking
• Good problem-solving skills
• Great customer service and communication
• Ability to work well within a team
• Be able to lift 65 pounds
• Be able to work while on a ladder
• Great attention to detail
• Work in a fast-paced environment

Requirements

• Flexible in working during the weekends and holidays when customer requires
• Strong Customer communication skills, both verbal and written
• Able to work well within an onsite team in a dynamic environment
• Flexible schedule, including ability to support after hours and/or weekend schedules

Qualifications

• Resource needs to be comfortable on the HW repair side
• Experience reading Linux logs
• Linux cli experience
• Prior Dell FSE experience a plus

Skills

• Basic Network experience
• Nvidia GPU/NIC experience is a plus
• RoCE network experience

Benefits

• Comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits
• Reasonable accommodations are available for qualified individuals with disabilities, upon request

Pay

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.