Service Delivery Associate
Presence · United States · 1 mo ago
RemoteRemoteOTHR$55k–$63k/yrFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use for each heading. Use
for each heading. Use - for lists. Use
for prose. Do not repeat job title as heading. Do not include Job ID etc. Remove boilerplate. Include only sections with real content.
We need to parse the posting.
We have sections: About Presence (company description) - maybe not needed? The instruction: "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we should include sections that have content. The posting includes "About Presence" (company overview). Not listed as a heading but could be considered "About the role"? Actually "About The Role" is present. Also "What Will You Do At Presence" includes responsibilities. There's "Required", "Preferred", "What Will Help You Succeed Here", "How We Support You" (benefits), pay info, schedule info (Core Working Hours). Also travel mention.
We need to map to headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We need to decide what goes where.
- About the role: could include the description of the role (the "About The Role" paragraph). Also maybe the "About Presence" could be omitted? The instruction says use those headings as examples; we can include others if needed? It says "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other headings, but we should stick to those. Probably we should include only those that have content.
Let's extract content:
About the role: The paragraph after "About The Role": "We're looking for a Service Delivery Associate to join our Service Delivery team. Reporting into our Operations team and working closely with Service Delivery Specialists, Recruiting, and Revenue teams, you'll play a key role in coordinating operational service delivery for a portfolio of low-complexity school districts. As a Service Delivery Associate, you'll own the day-to-day operational coordination of a portfolio of low-complexity school districts. Serving as the primary operational contact for assigned accounts, you'll manage referrals from intake through service initiation while coordinating provider readiness, customer communication, and operational coordination. Working closely with Service Delivery Specialists and cross-functional teams, you'll proactively resolve operational issues and escalate complexity when needed. To stay connected, all employees commit to being available on-camera during our Core Working Hours (Monday - Friday, 12 - 5 p.m. ET) with standard business hours of 9 a.m. - 6 p.m. in your local time zone. For this role, limited travel may be required to help you connect in-person in a meaningful way for department offsites or team gatherings."
That includes schedule info (Core Working Hours) and travel. But schedule may be separate.
Responsibilities: The "What Will You Do At Presence" section with bullet points (though not bullet but lines). We can extract each bullet as list items.
Responsibilities list:
- District Coordination & Ownership
- Own the end-to-end operational coordination and health of a portfolio of low-complexity districts, as the primary operational owner.
- Serve as the primary operational contact for assigned districts, providers, and internal partners.
- Coordinate referral progression from intake through service readiness, ensuring referrals continue moving toward successful fulfillment.
- Maintain proactive communication with district partners regarding referral status, scheduling updates, and operational questions.
- Identify operational risks early and escalate complex customer, provider, or workflow issues to the appropriate Service Delivery Specialist or Manager.
- Referral & Provider Coordination
- Coordinate provider engagement, referral acceptance, scheduling, and service readiness activities.
- Monitor referral pipeline health and proactively address stalled, aging, or delayed referrals.
- Partner with Staffing, Recruiting, and Service Delivery Specialists to support provider alignment and referral fulfillment.
- Maintain accurate referral documentation and operational data across company systems.
- Ensure referrals meet established service level expectations throughout the referral lifecycle.
- Operational Excellence
- Monitor account health, referral progression, and operational performance across assigned accounts.
- Resolve routine operational issues while identifying opportunities to improve efficiency and customer experience.
- Recommend workflow improvements that simplify processes and increase operational effectiveness.
- Maintain operational standards while ensuring data integrity and process consistency.
- Resolve routine operational barriers independently and escalate complex customer, provider, or workflow challenges requiring strategic coordination.
- Cross-Functional Collaboration
- Partner with Service Delivery Specialists, Recruiting, and Revenue teams to ensure referrals move efficiently through the delivery process.
- Share operational updates, customer feedback, and emerging risks with internal stakeholders.
- Support onboarding and service implementation activities to ensure smooth transitions into ongoing service delivery.
- Contribute to continuous improvement initiatives that strengthen operational execution and the customer experience.
We could flatten into a single list of responsibilities, but better to keep as list items.
Requirements: The "Required" section bullet list:
- 1+ years of experience in operations, customer success, account coordination, project coordination, service delivery, or a related field.
- Experience managing multiple priorities while meeting service level expectations.
- Strong organizational, communication, and problem-solving skills.
- Ability to build productive relationships with internal and external stakeholders.
- Comfortable working with operational systems, spreadsheets, CRMs, and reporting tools.
- Demonstrated ability to identify issues, prioritize work, and escalate operational risks appropriately.
Qualifications: Could be similar to Requirements? The posting has "Preferred" section. Could treat "Preferred" as Qualifications? Or we could have Qualifications for required? But we have both Requirements and Qualifications headings. Usually Requirements = required qualifications, Qualifications = preferred qualifications. We'll assign Required to Requirements, Preferred to Qualifications.
Skills: Could be extracted from "What Will Help You Succeed Here" which describes success criteria; could be considered skills/competencies. We'll put that under Skills.
Benefits: The "How We Support You" section lists benefits.
Pay: The salary range: "$55,000.00 - $62,500.00". Also note about minimum salary thresholds for exempt employees in certain states; but we should not include boilerplate? It's substantive. We'll include pay info.
Schedule: Core Working Hours (Monday - Friday, 12 - 5 p.m. ET) with standard business hours of 9 a.m. - 6 p.m. in your local time zone. Also limited travel may be required. We'll put schedule.
We must not include sections with filler like "commensurate with experience". Not present.
We must not repeat job title as heading.
We must not include Job ID etc.
We must remove cookie/navigation/legal/EEO etc. The posting includes some legal bits at end: "This job description is intended to outline..." etc. That's boilerplate; we should remove. Also "Presence is unable to provide visa sponsorship..." etc. Remove.
Now produce HTML fragment.
Structure:
About the role
... (the about role paragraph)
Responsibilities
- ... each bullet
...
Requirements
- ... required bullets
Qualifications
- ... preferred bullets
Skills
- ... from "What Will Help You Succeed Here" bullets
Benefits
- ... benefits list
Pay
The annual base salary for this role is $55,000.00 - $62,500.00.
Schedule
Employees commit to being available on-camera during Core Working Hours (Monday - Friday, 12 - 5 p.m. ET) with standard business hours of 9 a.m. - 6 p.m. in your local time zone. Limited travel may be required for department offsites or team gatherings.
We need to ensure we preserve all substantive information. Let's extract each piece precisely.
About the role paragraph: We'll copy exactly as in posting but maybe trim extra spaces.
Paragraph: "We're looking for a Service Delivery Associate to join our Service Delivery team. Reporting into our Operations team and working closely with Service Delivery Specialists, Recruiting, and Revenue teams, you'll play a key role in coordinating operational service delivery for a portfolio of low-complexity school districts. As a Service Delivery Associate, you'll own the day-to-day operational coordination of a portfolio of low-complexity school districts. Serving as the primary operational contact for assigned accounts, you'll manage referrals from intake through service initiation while coordinating provider readiness, customer communication, and operational coordination. Working closely with Service Delivery Specialists and cross-functional teams, you'll proactively resolve operational issues and escalate complexity when needed. To stay connected, all employees commit to being available on-camera during our Core Working Hours (Monday - Friday, 12 - 5 p.m. ET) with standard business hours of 9 a.m. - 6 p.m. in your local time zone. For this role, limited travel may be required to help you connect in-person in a meaningful way for department offsites or team gatherings."
That's fine.
Responsibilities: We need to capture each bullet exactly as in posting. Let's list them:
From "District Coordination & Ownership":
- Own the end-to-end operational coordination and health of a portfolio of low-complexity districts, as the primary operational owner.
- Serve as the primary operational contact for assigned districts, providers, and internal partners.
- Coordinate referral progression from intake through service readiness, ensuring referrals continue moving toward successful fulfillment.
- Maintain proactive communication with district partners regarding referral status, scheduling updates, and operational questions.
- Identify operational risks early and escalate complex customer, provider, or workflow issues to the appropriate Service Delivery Specialist or Manager.
From "Referral & Provider Coordination":
- Coordinate provider engagement, referral acceptance, scheduling, and service readiness activities.
- Monitor referral pipeline health and proactively address stalled, aging, or delayed referrals.
- Partner with Staffing, Recruiting, and Service Delivery Specialists to support provider alignment and referral fulfillment.
- Maintain accurate referral documentation and operational data across company systems.
- Ensure referrals meet established service level expectations throughout the referral lifecycle.
From "Operational Excellence":
- Monitor account health, referral progression, and operational performance across assigned accounts.
- Resolve routine operational issues while identifying opportunities to improve efficiency and customer experience.
- Recommend workflow improvements that simplify processes and increase operational effectiveness.
- Maintain operational standards while ensuring data integrity and process consistency.
- Resolve routine operational barriers independently and escalate complex customer, provider, or workflow challenges requiring strategic coordination.
From "Cross-Functional Collaboration":
- Partner with Service Delivery Specialists, Recruiting, and Revenue teams to ensure referrals move efficiently through the delivery process.
- Share operational updates, customer feedback, and emerging risks with internal stakeholders.
- Support onboarding and service implementation activities to ensure smooth transitions into ongoing service delivery.
- Contribute to continuous improvement initiatives that strengthen operational execution and the customer experience.
We'll combine into one list.
Requirements list:
- 1+ years of experience in operations, customer success, account coordination, project coordination, service delivery, or a related field.
- Experience managing multiple priorities while meeting service level expectations.
- Strong organizational, communication, and problem-solving skills.
- Ability to build productive relationships with internal and external stakeholders.
- Comfortable working with operational systems, spreadsheets, CRMs, and reporting tools.
- Demonstrated ability to identify issues, prioritize work, and escalate operational risks appropriately.
Qualifications (Preferred):
- Experience supporting K-12 education, healthcare, staffing, or service organizations.
for prose. Do not repeat job title as heading. Do not include Job ID etc. Remove boilerplate. Include only sections with real content. We need to parse the posting. We have sections: About Presence (company description) - maybe not needed? The instruction: "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we should include sections that have content. The posting includes "About Presence" (company overview). Not listed as a heading but could be considered "About the role"? Actually "About The Role" is present. Also "What Will You Do At Presence" includes responsibilities. There's "Required", "Preferred", "What Will Help You Succeed Here", "How We Support You" (benefits), pay info, schedule info (Core Working Hours). Also travel mention.
We need to map to headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We need to decide what goes where.
- About the role: could include the description of the role (the "About The Role" paragraph). Also maybe the "About Presence" could be omitted? The instruction says use those headings as examples; we can include others if needed? It says "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other headings, but we should stick to those. Probably we should include only those that have content.
Let's extract content:
About the role: The paragraph after "About The Role": "We're looking for a Service Delivery Associate to join our Service Delivery team. Reporting into our Operations team and working closely with Service Delivery Specialists, Recruiting, and Revenue teams, you'll play a key role in coordinating operational service delivery for a portfolio of low-complexity school districts. As a Service Delivery Associate, you'll own the day-to-day operational coordination of a portfolio of low-complexity school districts. Serving as the primary operational contact for assigned accounts, you'll manage referrals from intake through service initiation while coordinating provider readiness, customer communication, and operational coordination. Working closely with Service Delivery Specialists and cross-functional teams, you'll proactively resolve operational issues and escalate complexity when needed. To stay connected, all employees commit to being available on-camera during our Core Working Hours (Monday - Friday, 12 - 5 p.m. ET) with standard business hours of 9 a.m. - 6 p.m. in your local time zone. For this role, limited travel may be required to help you connect in-person in a meaningful way for department offsites or team gatherings."
That includes schedule info (Core Working Hours) and travel. But schedule may be separate.
Responsibilities: The "What Will You Do At Presence" section with bullet points (though not bullet but lines). We can extract each bullet as list items.
Responsibilities list:
- District Coordination & Ownership
- Own the end-to-end operational coordination and health of a portfolio of low-complexity districts, as the primary operational owner.
- Serve as the primary operational contact for assigned districts, providers, and internal partners.
- Coordinate referral progression from intake through service readiness, ensuring referrals continue moving toward successful fulfillment.
- Maintain proactive communication with district partners regarding referral status, scheduling updates, and operational questions.
- Identify operational risks early and escalate complex customer, provider, or workflow issues to the appropriate Service Delivery Specialist or Manager.
- Referral & Provider Coordination
- Coordinate provider engagement, referral acceptance, scheduling, and service readiness activities.
- Monitor referral pipeline health and proactively address stalled, aging, or delayed referrals.
- Partner with Staffing, Recruiting, and Service Delivery Specialists to support provider alignment and referral fulfillment.
- Maintain accurate referral documentation and operational data across company systems.
- Ensure referrals meet established service level expectations throughout the referral lifecycle.
- Operational Excellence
- Monitor account health, referral progression, and operational performance across assigned accounts.
- Resolve routine operational issues while identifying opportunities to improve efficiency and customer experience.
- Recommend workflow improvements that simplify processes and increase operational effectiveness.
- Maintain operational standards while ensuring data integrity and process consistency.
- Resolve routine operational barriers independently and escalate complex customer, provider, or workflow challenges requiring strategic coordination.
- Cross-Functional Collaboration
- Partner with Service Delivery Specialists, Recruiting, and Revenue teams to ensure referrals move efficiently through the delivery process.
- Share operational updates, customer feedback, and emerging risks with internal stakeholders.
- Support onboarding and service implementation activities to ensure smooth transitions into ongoing service delivery.
- Contribute to continuous improvement initiatives that strengthen operational execution and the customer experience.
We could flatten into a single list of responsibilities, but better to keep as list items.
Requirements: The "Required" section bullet list:
- 1+ years of experience in operations, customer success, account coordination, project coordination, service delivery, or a related field.
- Experience managing multiple priorities while meeting service level expectations.
- Strong organizational, communication, and problem-solving skills.
- Ability to build productive relationships with internal and external stakeholders.
- Comfortable working with operational systems, spreadsheets, CRMs, and reporting tools.
- Demonstrated ability to identify issues, prioritize work, and escalate operational risks appropriately.
Qualifications: Could be similar to Requirements? The posting has "Preferred" section. Could treat "Preferred" as Qualifications? Or we could have Qualifications for required? But we have both Requirements and Qualifications headings. Usually Requirements = required qualifications, Qualifications = preferred qualifications. We'll assign Required to Requirements, Preferred to Qualifications.
Skills: Could be extracted from "What Will Help You Succeed Here" which describes success criteria; could be considered skills/competencies. We'll put that under Skills.
Benefits: The "How We Support You" section lists benefits.
Pay: The salary range: "$55,000.00 - $62,500.00". Also note about minimum salary thresholds for exempt employees in certain states; but we should not include boilerplate? It's substantive. We'll include pay info.
Schedule: Core Working Hours (Monday - Friday, 12 - 5 p.m. ET) with standard business hours of 9 a.m. - 6 p.m. in your local time zone. Also limited travel may be required. We'll put schedule.
We must not include sections with filler like "commensurate with experience". Not present.
We must not repeat job title as heading.
We must not include Job ID etc.
We must remove cookie/navigation/legal/EEO etc. The posting includes some legal bits at end: "This job description is intended to outline..." etc. That's boilerplate; we should remove. Also "Presence is unable to provide visa sponsorship..." etc. Remove.
Now produce HTML fragment.
Structure:
About the role
About the role
... (the about role paragraph)
Responsibilities
- ... each bullet ...
Requirements
- ... required bullets
Qualifications
- ... preferred bullets
Skills
- ... from "What Will Help You Succeed Here" bullets
Benefits
- ... benefits list
Pay
The annual base salary for this role is $55,000.00 - $62,500.00.
Schedule
Employees commit to being available on-camera during Core Working Hours (Monday - Friday, 12 - 5 p.m. ET) with standard business hours of 9 a.m. - 6 p.m. in your local time zone. Limited travel may be required for department offsites or team gatherings.
We need to ensure we preserve all substantive information. Let's extract each piece precisely. About the role paragraph: We'll copy exactly as in posting but maybe trim extra spaces. Paragraph: "We're looking for a Service Delivery Associate to join our Service Delivery team. Reporting into our Operations team and working closely with Service Delivery Specialists, Recruiting, and Revenue teams, you'll play a key role in coordinating operational service delivery for a portfolio of low-complexity school districts. As a Service Delivery Associate, you'll own the day-to-day operational coordination of a portfolio of low-complexity school districts. Serving as the primary operational contact for assigned accounts, you'll manage referrals from intake through service initiation while coordinating provider readiness, customer communication, and operational coordination. Working closely with Service Delivery Specialists and cross-functional teams, you'll proactively resolve operational issues and escalate complexity when needed. To stay connected, all employees commit to being available on-camera during our Core Working Hours (Monday - Friday, 12 - 5 p.m. ET) with standard business hours of 9 a.m. - 6 p.m. in your local time zone. For this role, limited travel may be required to help you connect in-person in a meaningful way for department offsites or team gatherings." That's fine. Responsibilities: We need to capture each bullet exactly as in posting. Let's list them: From "District Coordination & Ownership": - Own the end-to-end operational coordination and health of a portfolio of low-complexity districts, as the primary operational owner. - Serve as the primary operational contact for assigned districts, providers, and internal partners. - Coordinate referral progression from intake through service readiness, ensuring referrals continue moving toward successful fulfillment. - Maintain proactive communication with district partners regarding referral status, scheduling updates, and operational questions. - Identify operational risks early and escalate complex customer, provider, or workflow issues to the appropriate Service Delivery Specialist or Manager. From "Referral & Provider Coordination": - Coordinate provider engagement, referral acceptance, scheduling, and service readiness activities. - Monitor referral pipeline health and proactively address stalled, aging, or delayed referrals. - Partner with Staffing, Recruiting, and Service Delivery Specialists to support provider alignment and referral fulfillment. - Maintain accurate referral documentation and operational data across company systems. - Ensure referrals meet established service level expectations throughout the referral lifecycle. From "Operational Excellence": - Monitor account health, referral progression, and operational performance across assigned accounts. - Resolve routine operational issues while identifying opportunities to improve efficiency and customer experience. - Recommend workflow improvements that simplify processes and increase operational effectiveness. - Maintain operational standards while ensuring data integrity and process consistency. - Resolve routine operational barriers independently and escalate complex customer, provider, or workflow challenges requiring strategic coordination. From "Cross-Functional Collaboration": - Partner with Service Delivery Specialists, Recruiting, and Revenue teams to ensure referrals move efficiently through the delivery process. - Share operational updates, customer feedback, and emerging risks with internal stakeholders. - Support onboarding and service implementation activities to ensure smooth transitions into ongoing service delivery. - Contribute to continuous improvement initiatives that strengthen operational execution and the customer experience. We'll combine into one- list.
Requirements list:
- 1+ years of experience in operations, customer success, account coordination, project coordination, service delivery, or a related field.
- Experience managing multiple priorities while meeting service level expectations.
- Strong organizational, communication, and problem-solving skills.
- Ability to build productive relationships with internal and external stakeholders.
- Comfortable working with operational systems, spreadsheets, CRMs, and reporting tools.
- Demonstrated ability to identify issues, prioritize work, and escalate operational risks appropriately.
Qualifications (Preferred):
- Experience supporting K-12 education, healthcare, staffing, or service organizations.