Associate I, Commercial Management - Surgical

About the role

This role is part of Alcon's Commercial & General Management function, overseeing the company's commercial strategies to ensure operational efficiency and support strategic decision making as we transform the eye care industry.

Responsibilities

• Create, receive, and handle departmental quote requests, contract requests, and service requests from the surgical sales, marketing, and operations teams.
• Analyze historical data, trends, and other relevant information to provide insights and recommendations that improve processes, team productivity, and address business challenges.
• Update bills of materials by replacing or removing discontinued components.
• Train and develop new sales representatives to understand business processes, sales quoting software, and production workflows.
• Provide support for system enhancements and upgrades.
• Handle daily and weekly deviations.
• Respond to inquiries via the 800-phone line, text messages, and emails using a cloud-based contact center platform to enhance service request handling.
• Troubleshoot issues related to materials, production, or shipping delays.
• Assist sales representatives in securing critical account business with high-volume customers by addressing questions and concerns.

Requirements

• Bachelor’s Degree or Equivalent years of directly related experience (or high school +8 yrs; Assoc.+4 yrs)
• The ability to fluently read, write, understand and communicate in English
• Location: Onsite, Houston, TX
• Travel Requirements: 0 – 10%
• Relocation Assistance: Not Available
• Sponsorship Available: Not Available

Preferred Qualifications/Skills/Experience

• Ophthalmology Surgical Technologist and/or Certified Ophthalmic Assistant
• Experience in Ophthalmology, Inside Sales, Customer Service, or the Medical Device industry
• Exceptional attention to detail and a commitment to accuracy
• Exceptional ability to oversee and balance concurrent tasks, cross-functional requests, and time-sensitive project deliverables
• Intermediate/Advanced proficiency in Microsoft Excel
• Strong work ethic, critical thinking ability, & commitment to continuous learning and development
• Strong ability to multitask and adapt to change quickly
• Excellent organization and time management skills which are important to handle opposing priorities and deadlines
• Desire to understand the WHY to understand business processes