Associate HR Services Representative

Duration: 12 months • Location: San Diego, CA 92121 (Onsite)

Requirements

• Bachelor's degree in Human Resources, Business Administration, Management, or a related field.
• At least 1 year of experience in HR Shared Services, HR Operations, HR Help Desk, Employee Services, or a related HR support function.
• Strong verbal and written communication skills.
• Customer service and problem-solving abilities.
• Ability to document cases accurately, manage multiple tasks, and follow established procedures.
• Ability to handle employee inquiries professionally and maintain confidentiality.

Responsibilities

• Respond to employee and manager inquiries through phone calls, web portal chats, and online case submissions.
• Document accurate case notes and create support tickets for unresolved issues, escalating them to the appropriate teams when necessary.
• Use HR knowledge bases, FAQs, scripts, and internal resources to provide accurate information regarding HR policies and procedures.
• Assist employees with HR self-service tools and transactions, including employee data changes, onboarding, offboarding, benefits administration, performance management, compensation, and job postings.
• Provide basic support for Human Capital Management (HCM) systems, including Workday, ServiceNow, Bswift, and Eightfold.
• Maintain accurate documentation and follow established HR processes and service standards.
• Deliver professional, respectful, and timely customer service while managing multiple inquiries and prioritizing tasks effectively.
• Collaborate with HR teams and subject matter experts to resolve employee issues and improve the overall support experience.