Associate, HR Services
Who Are We?
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration.
About the Role
The Employee Services Unit (ESU) is a global HR Shared Services center that provides customer support, program design and operational excellence across a diverse spectrum of HR domains: Benefits, Contact Center, Leave of Absence, Learning, Onboarding, Payroll, Staffing, Talent Management, Work Arrangement, and Workforce Data Management.
Responsibilities
- Understand and apply concepts of HR policies, practices, and technology to effectively provide guidance and resolutions to internal and external customers.
- Responsible for routine data entry and case support.
- Handle various customer transactions, ensuring timely and accurate results (i.e. paycheck, benefits, and HR data).
- Research, analyze, and resolve issues utilizing various HR technologies and internal reference materials.
- Track all inquiries and escalate to other areas across HR to provide resolution as needed.
- Maintain accurate documentation of all questions/concerns from internal and external customers.
- Understand and follow all policies and procedures.
- Perform other duties as assigned.
Requirements
- Bachelor’s Degree in Human Resources or related field.
- 1 year of HR or equivalent customer service experience.
- Experience with Workday.
- Experience with Microsoft Word, Excel, PowerPoint, and Outlook.
- Customer service oriented, verbal and written communication skills, results driven, excellent organization, and prioritization skills.
Qualifications
- High school degree or equivalent.
Benefits
Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Schedule
Not specified.
Pay
$39,200.00 - $64,700.00
Target Openings: 1
Compensation Overview: The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range: $39,200.00 - $64,700.00